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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 331881480
Report Date: 12/17/2025
Date Signed: 12/17/2025 02:31:11 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/08/2025 and conducted by Evaluator Armando Perez
COMPLAINT CONTROL NUMBER: 18-AS-20250808114504
FACILITY NAME:SAVANT OF RIVERSIDEFACILITY NUMBER:
331881480
ADMINISTRATOR:MOLLY BOWIEFACILITY TYPE:
740
ADDRESS:4609 ARLINGTON AVETELEPHONE:
(951) 462-1025
CITY:RIVERSIDESTATE: CAZIP CODE:
92504
CAPACITY:232CENSUS: 106DATE:
12/17/2025
UNANNOUNCEDTIME BEGAN:
02:05 PM
MET WITH:Executive Director Molly BowieTIME COMPLETED:
02:40 PM
ALLEGATION(S):
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Staff do not ensure facility is in good repair.
Staff do not ensure the facility is free from pests.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Armando Perez, conducted an unannounced visit to deliver findings for a complaint investigation regarding the above allegations. LPA Perez met with Executive Director Molly Bowie, where the LPA explained the purpose of the visit and the elements of the allegations. The investigation consisted of interviews with staff and witnesses, file reviews and observations.

On August 8, 2025, Community Care Licensing Division (CCLD) received a complaint alleging that staff do not ensure facility is in good repair and staff do not ensure the facility is free from pests.

Regarding the allegation that staff failed to ensure the facility was maintained in good repair, it was reported that Resident 1 (R1) experienced ongoing issues with a clogged restroom in their room. Furthermore, it was alleged that the concern was raised with facility management but remained unresolved, continuing to be a problem.
Continued LIC 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 18-AS-20250808114504
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: SAVANT OF RIVERSIDE
FACILITY NUMBER: 331881480
VISIT DATE: 12/17/2025
NARRATIVE
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Attempts were made to interview Additional Witness 1 (AW1) for additional information regarding the allegation above. AW1 did not respond to interview requests and therefore no additional details were obtained. Executive Director (ED), Molly Bowie stated they were not aware of any major restroom repairs being required in resident rooms. Bowie reported being informed that R1 was intentionally clogging their restroom, noting that these incidents became more frequent toward the end of R1’s residency. It was reported that R1 was flushing clothing items or excessive toilet paper. Interview with 4 out of 4 staff corroborated statements made by ED. Additionally, 4 out of 4 reported foreign items found inside the toilet during morning routines. Staff 1 reported walking into R1’s room and observed R1 attempting to do laundry in their toilet and sink. An interview with R1 was attempted; however, R1 was unable to confirm whether the restroom had any issues and chose not to answer further questions regarding the matter.

Through direct observation, LPA Perez toured the facility and inspected 10 random rooms to evaluate conditions related to the allegation. 10 out of 10 rooms were observed to have functioning toilets, sinks, and showers. Additionally, a review of maintenance work orders revealed multiple service requests for a clogged toilet inside R1’s room. Documentation indicated that the excessive clog was removed and was consistent with being caused by resident negligence.

Regarding the allegation that staff do not ensure the facility is free from pests, it was reported that R1 observed pests inside their room. Attempts were made to interview AW1 for additional information regarding the allegation above. AW1 did not respond to interview requests, and therefore no additional details were obtained. An interview with R1 revealed that they recently entered their restroom and observed a bat inside. R1 emphasized that it was a bat, describing it as black in color with wings. R1 stated they were unsure if anyone else had seen it, noting that the bat appeared only once and flew into a vent. An interview with the ED confirmed that the facility maintains a semi-monthly contract with Orkin for preventive care, with additional services scheduled as needed. ED reported that they have not observed any bats inside the facility, nor have they been made aware of any such sightings. Interview with 4 of 4 staff corroborated that they had never seen a bat inside the facility. Information obtained from additional residents stated that they do not have active concerns of pests being an issue inside the facility.

Continued on LIC 9099-C.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 18-AS-20250808114504
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: SAVANT OF RIVERSIDE
FACILITY NUMBER: 331881480
VISIT DATE: 12/17/2025
NARRATIVE
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Through direct observation, LPA Perez toured the facility and inspected 10 randomly selected rooms to assess conditions related to the allegations. 10 out of 10 rooms were noted to be free of pests, including flies, cockroaches, ants, and bed bugs. Additionally, a review of records confirmed that the facility maintains a semi-monthly contract with Orkin Pest Control. Invoices dated January 2025 through August 2025 documented twice-monthly services covering both the exterior and interior perimeter of the facility.

Based on interviews, record reviews, and observations, the allegations that staff do not ensure facility is in good repair and staff do not ensure the facility is free from pests have been deemed UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted. A copy of this report was provided to Executive Director Molly Bowie.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Armando Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3