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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334802394
Report Date: 02/27/2025
Date Signed: 02/27/2025 02:41:39 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/16/2024 and conducted by Evaluator Perla Ordones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20241216081646
FACILITY NAME:STORYLAND PRESCHOOLFACILITY NUMBER:
334802394
ADMINISTRATOR:SUSANA DAUTOFACILITY TYPE:
850
ADDRESS:11480 WEST DRIVETELEPHONE:
(760) 329-2954
CITY:DESERT HOT SPRINGSSTATE: CAZIP CODE:
92240
CAPACITY:45CENSUS: 24DATE:
02/27/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Director Monica DautoTIME COMPLETED:
02:50 PM
ALLEGATION(S):
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Child ingested chemicals
INVESTIGATION FINDINGS:
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On this date and time listed, Licensing Program Analysts (LPAs) Perla Ordones and Raymond Moorehead arrived at the facility to conclude a complaint investigation which was initiated on 12/18/2024. LPAs met with Director Monica Dauto, toured the facility, took census, and discussed the following.

During the investigation, LPA made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.

It was alleged, Child ingested chemicals.

LPA investigated the allegation and gathered the following information:

Please see LIC9099C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Perla Ordones
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 09-CC-20241216081646
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: STORYLAND PRESCHOOL
FACILITY NUMBER: 334802394
VISIT DATE: 02/27/2025
NARRATIVE
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It was reported, on or about 12/16/2024, that a day-care child ingested unknown sanitizing products and vomited as a result. LPA reviewed pertinent documentation such as the “Storyland Preschool Accident/Incident Report” which stated the child “put a plastic orange in [their] mouth and squeezed it, putting sanitizing water in [their] mouth”. The incident report then stated that the attending staff, Licensee Susana Dauto, had the child rinse their mouth. This information was corroborated by Licensee in an interview. LPA conducted interviews with pertinent parties who stated that the children were playing inside the classroom at the time and being supervised by the Licensee. It was stated that the day-care child placed the orange toy near their mouth and stated “yucky”. Licensee was interviewed and stated that they then took the orange toy away from the child and reminded the child not to put things in their mouth. Licensee explained that they took C1 to go wash their mouth shortly afterwards. Pertinent parties stated that the facility sanitizes day-care toys daily by cleaning toys in a sanitizing solution created at the facility. LPA was informed that the sanitizing solution is made with the following: a pitcher full of water (approximately 12 quarts of water), a capful of bleach, and a squirt of Dawn dish soap. Pertinent parties then stated that depending on the type of toy, the toys will either be submerged in sanitizing solution and left to air dry or sprayed with sanitizing solution and wiped dry.

During the investigation, California Poison Control was also contacted and stated that based on the measurements used in the sanitizing solution, because of the volume of water in it, the most likely thing that could happen if a child consumed it is the child may have an upset stomach due to bleach or soap in the solution. Additionally, it should be noted that the department was unable to obtain any medical reports with diagnoses related to the incident.

Based on LPA observation of photos, interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC9099D.

See LIC809-D for cited deficiency.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Perla Ordones
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 09-CC-20241216081646
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: STORYLAND PRESCHOOL
FACILITY NUMBER: 334802394
VISIT DATE: 02/27/2025
NARRATIVE
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A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director Monica Dauto.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Perla Ordones
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 09-CC-20241216081646
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: STORYLAND PRESCHOOL
FACILITY NUMBER: 334802394
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/27/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/13/2025
Section Cited
CCR
101223(a)(2)
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(a) The licensee shall ensure that each child is accorded the following personal rights:

(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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Licensee agrees to create a policy regarding sanitation procedure which ensures the safety of the daycare children. Licensee agrees to have all staff sign the policy.
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Based on interview and record review, the licensee did not comply with the section cited above as a daycare child ingested chemicals after placing a toy in their mouth which poses a potential health, safety or personal rights risk to persons in care.
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Licensee agrees to send proof of the Plan of Correction (POC) to Community Care Licensing (CCL) by the end of the business day on the POC due date of 03/13/2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Perla Ordones
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6