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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334804326
Report Date: 09/24/2025
Date Signed: 09/24/2025 03:22:54 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/13/2025 and conducted by Evaluator Jesse Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250213140246
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334804326
ADMINISTRATOR:RAMOS, SONGFACILITY TYPE:
850
ADDRESS:42111 FLORIDA AVENUETELEPHONE:
(951) 927-8194
CITY:HEMETSTATE: CAZIP CODE:
92544
CAPACITY:67CENSUS: 41DATE:
09/24/2025
UNANNOUNCEDTIME BEGAN:
01:53 PM
MET WITH:Song Ramos, DirectorTIME COMPLETED:
03:42 PM
ALLEGATION(S):
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Children in care were exposed to a chemical resulting in injuries
INVESTIGATION FINDINGS:
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On September 24, 2025, at approximately 01:55PM, Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced complaint visit to the facility. LPA met with Director Song Ramos and informed them on the purpose of this visit. During this investigation, the Department conducted interviews with staff and confidential witnesses and obtained and reviewed medical records for Child 1 (C1), Child 2 (C2), and Child 3 (C3).

On February 13, 2025, the Riverside South East Child Care Regional Office received a complaint regarding children (C1, C2, and C3) sustaining injuries while in care. The investigation revealed that on February 06, 2025, C1 and C2 were crying upon being picked up and while being transported home from the facility.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20250213140246
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804326
VISIT DATE: 09/24/2025
NARRATIVE
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Once home redness and swelling were observed on C1's eyes and lips and redness and swelling were noticed on C2's lips, legs and foot. C1 and C2 were taken into urgent care where they were diagnosed with burns and prescribed medication. The following day the burns worsened, and the children returned for further medical treatment. C2 had to be sedated for skin debridement of the wounds. In addition, upon C3 being picked up from care, the child was observed holding a wet paper towel to their eyes and with redness observed around the eye area. C3 was taken to urgent care and diagnosed with chemical burns to the area surrounding the left eye.
Interview with Staff 1 (S1) revealed the staff was assigned to spray/sanitize the playground during nap time. S1 admitted they did not precisely measure the chemical to water ratio for the solution used to sanitize/spray the playground, and interior of the facility.
The responsibility of the licensee to ensure that children are accorded safe, healthful and comfortable accommodation to fit their needs was not met, resulting in 3 children sustaining serious injuries. Based upon interviews conducted, evidence obtained, and staff admission, the Department has determined the preponderance of the evidence standard has been met, and the allegation is Substantiated. Please refer to page three for the deficiency cited under the California Code of Regulations, Title 22, Division 12. Additionally, a civil penalty in the amount of $5,000 is being assessed for serious injury, as documented on the LIC-421IM.

The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door. Failure to post Type A reports for 30 days will result in a Civil Penalty of $100.00

If the facility receives a Type A violation, the licensee shall post and provide copies of the report to parents/guardians of the children in care at the facility by the next business day and shall provide to the parents/guardians of children newly enrolled at the facility during the next 12 months. In addition, the licensee shall immediately post upon receipt the Proof of Correction for 30 consecutive days, and provide a copy to current and enrolling parents. The licensee is to keep Acknowledgement Receipt (LIC 9224) signed by parents in each child’s file.

An exit interview was conducted with Director Song Ramos appeal rights were discussed and issued, and a copy of this report was provided.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20250213140246
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804326
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/25/2025
Section Cited
CCR
101223(a)(2)
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Personal Rights - (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by:
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Licensee agrees to provide proof of a plan to provide personal rights, and hazardous materials training to all staff to LPA by POC date.
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Based on staff interviews and a review of children’s medical records, children (C1-C3) were exposed to hazardous chemicals resulting in serious injuries requiring medical treatment. This poses an immediate risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3