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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334804441
Report Date: 03/28/2024
Date Signed: 03/28/2024 01:40:40 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2024 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240312103403
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334804441
ADMINISTRATOR:FLORES, BLANCAFACILITY TYPE:
850
ADDRESS:24369 SKYVIEW RIDGE DRIVETELEPHONE:
(951) 696-0825
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:84CENSUS: 64DATE:
03/28/2024
UNANNOUNCEDTIME BEGAN:
11:13 AM
MET WITH:Blanca Flores TIME COMPLETED:
01:40 PM
ALLEGATION(S):
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Staff are not providing adequate supervision to a day care child
INVESTIGATION FINDINGS:
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On March 28, 2024, at 11:13 AM, Licensing Program Analyst’s (LPAs), Courtnee Peebles and Kelli Waters arrived unannounced to KINDERCARE LEARNING CENTER (CCC) and met with director Blanca Flores to discuss the above allegations. On March 28, 2024 at 11:13 AM, LPA’s conducted a tour and census of the CCC. During the investigation, LPAs conducted confidential interview with three staff (D), (S1), (S2) and obtained documents pertinent to the investigation.

On March 12, 2024, a complaint was received with allegations stating the CCC staff are not providing adequate supervision to a day care child. Confidential interviews disclosed in the small two’s classroom ratios are being met with a 1 to 12 capacity, however during diaper changes S2’s back is facing the rest of the classroom preventing appropriate supervision for children in care. Furthermore, three of three interviews disclosed C1 is continuously climbing on furniture and playing with the sink water during these times of transitioning and diaper changes due to S2 being occupied with other children in care.

Substantiated
Estimated Days of Completion: 15
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20240312103403
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804441
VISIT DATE: 03/28/2024
NARRATIVE
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Based on confidential interviews and observation conducted during the investigation the allegation that the staff did not provide adequate supervision to day care child the preponderance of evidence standard has been met and the allegations that staff did not provide adequate supervision to day care child have been made substantiated. A copy of this report and appeal rights were given and explained to Director Blanca Flores.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20240312103403
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804441
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/28/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/29/2024
Section Cited
CCR
101229(a)(1)
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(a) The licensee shall provide care and supervision as necessary to meet the children's needs.(1) No child(ren) shall be left without the supervision of a teacher at any time,(1). Supervision shall include visual observation.This requirement was not met as evidenced by:
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Director will ensure S2 has assistance during transitioning and diaper changes to prevent children in care from being hurt, climbing on tables, and playing with the sink water. Director will submit a signed copy of required assistance policy for S2.
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Based on interviews the facility is meeting ratio requirements,however S2 needs assistance during tranisions and diaper changes which poses a potential health, safety or personal rigths risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3