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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334804441
Report Date: 05/20/2024
Date Signed: 06/04/2024 12:18:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2024 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240417153929
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334804441
ADMINISTRATOR:FLORES, BLANCAFACILITY TYPE:
850
ADDRESS:24369 SKYVIEW RIDGE DRIVETELEPHONE:
(951) 696-0825
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:84CENSUS: 62DATE:
05/20/2024
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Blanca FloresTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff did not follow reporting requirements.
INVESTIGATION FINDINGS:
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On May 20, 2024, at 12:20 PM, Licensing Program Analyst (LPA) Courtnee Peebles arrived unannounced to KINDERCARE LEARNING CENTER (CCC) and met with Director, Blanca Flores to discuss the investigative findings of the allegation listed above. On May 20 at 12:20 PM, LPA conducted a tour and census of the CCC. During the investigation, LPA conducted confidential interviews with one staff (D) and one child (C1) and obtained documents pertinent to the investigation.

On April 17, 2024, a complaint was received with allegations stating Staff did not follow reporting requirements. It was reported that a child sustained scratches to their face while in care of the CCC. On 04/20/24, LPA Peebles observed child,(C1) with numerous scratches on the face. Interviews conducted disclosed that (C1) self inflicts self, resulting in injury that results in scratch like marks. Other confidential interviews reveal that C1 can self harm at times. It was not reported on 4/26/24, a child was sent home with scrape marks on the face, that may have resulted from falling face down on the floor of the CCC.


Unsubstantiated
Estimated Days of Completion: 33
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240417153929
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804441
VISIT DATE: 05/20/2024
NARRATIVE
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Based on confidential interviews, and record review LPA is unable to corroborate because records revealed that an incident was provided to the parents of a child who did receive a scratch and interviews revealed C1 self harms self. Based off of limited information provided from the reporting party it is unclear what child was injured and whether a incident report was provided. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted and a copy of this report along with the appeal rights were provided to Director Blanca Flores. A notice of site visit was handed to licensee and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2