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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334804441
Report Date: 07/31/2024
Date Signed: 07/31/2024 03:04:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/27/2024 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240627132325
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334804441
ADMINISTRATOR:BLANCA FLORESFACILITY TYPE:
850
ADDRESS:24369 SKYVIEW RIDGE DRIVETELEPHONE:
(951) 696-0825
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:84CENSUS: 0DATE:
07/31/2024
UNANNOUNCEDTIME BEGAN:
10:28 AM
MET WITH:Blanca FloresTIME COMPLETED:
10:29 AM
ALLEGATION(S):
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Staff does not provide safe environment for daycare children.
INVESTIGATION FINDINGS:
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On July 31, 2024, at XX AM, Licensing Program Analyst (LPA), Courtnee Peebles delivered the findings to director Blanca Flores for complaint 10-CC-20240619151817. During the investigation LPA conducted confidential interviews with five staff (D), (AD), (S1), (S2), (S3), (S4) and obtained documents pertinent to the investigation.

On June 27, 2024, a complaint was received with allegations stating Staff does not provide a safe environment for daycare children specifically that S1 handle children roughly. Confidential interviews with three of six staff revealed they have never seen any staff handle the children roughly. Other confidential interviews revealed S1 was coached immediately after a complaint was raised by a parent that S1 handled a child roughly but has never witnessed S1 doing anything inappropriate to the children. One interview revealed that S1 can be too firm when redirecting the children. Further interviews revealed S1 does have a loud voice but is stern, however, S1 has not been heard to yell at children in a belittling or inappropriate way.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240627132325
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804441
VISIT DATE: 07/31/2024
NARRATIVE
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Based on conflicting statements, LPA is unable to corroborate the allegations Staff did not provide proper supervision. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted and a copy of this report along with the appeal rights were provided to D Blanca Flores. A notice of site visit was handed to licensee and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2