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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334804441
Report Date: 07/31/2024
Date Signed: 07/31/2024 03:05:00 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2024 and conducted by Evaluator Courtnee Peebles
COMPLAINT CONTROL NUMBER: 10-CC-20240619151817
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334804441
ADMINISTRATOR:BLANCA FLORESFACILITY TYPE:
850
ADDRESS:24369 SKYVIEW RIDGE DRIVETELEPHONE:
(951) 696-0825
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:84CENSUS: 0DATE:
07/31/2024
UNANNOUNCEDTIME BEGAN:
10:32 AM
MET WITH:Blanca FloresTIME COMPLETED:
10:33 AM
ALLEGATION(S):
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Staff did not assist child with toileting needs.
INVESTIGATION FINDINGS:
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On July 31, 2024, at 02:09 PM, Licensing Program Analyst (LPA), Courtnee Peebles delivered the findings to director Blanca Flores for complaint 10-CC-20240619151817. During the investigation LPA conducted confidential interviews with five staff (D), (AD), (S1), (S2), (S3) and obtained documents pertinent to the investigation.

On June 19, 2024, a complaint was received with allegations stating Staff did not assist child with toileting needs. Confidential interviews disclosed C1 is in the three’s classroom, where children are required to be potty trained. C1 recently transferred to the CCC and is still adjusting to the change. Interviews revealed C1 had an accident and was taken to the restroom by S2. Staff did not assist with cleaning C1 but instead instructed C1 on how to clean themselves. Four of Five interviews indicated C1 was in restroom for approximately 30-40 minutes before C1’s legal guardian arrived to assist. Further interviews revealed that staff were unsure whether they were permitted to assist C1 with toileting. Interview with D revealed that staff are allowed to assist children with their toileting needs if authorized by the parent. It was disclosed that the legal guardian of C1 was never asked for such authorization.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20240619151817
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804441
VISIT DATE: 07/31/2024
NARRATIVE
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Based on record review and confidential interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, Chapter 1), are being cited on the attached LIC 9099D.

An exit interview was conducted, and this report was reviewed with Director Blanca Flores. Appeal rights were discussed and provided during the exit interview.

A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20240619151817
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804441
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/31/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/30/2024
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation...This requirement was not met as evidenced by:
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Director stated a training will be heald with all staff regarding toileting accidents protocols. All staff must sign and date and proof will be provided to LPA.
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Based on interviews C1 was instructed on how to clean themselves by S3 from the doorway of the restroom after having a potty incident, which resulted in C1 being in the restroom for approximately 30 to 40 minutes attempting to clean themselves with wet paper towels.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3