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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334804441
Report Date: 08/06/2024
Date Signed: 08/22/2024 01:43:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/28/2024 and conducted by Evaluator Courtnee Peebles
COMPLAINT CONTROL NUMBER: 10-CC-20240628081747
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334804441
ADMINISTRATOR:BLANCA FLORESFACILITY TYPE:
850
ADDRESS:24369 SKYVIEW RIDGE DRIVETELEPHONE:
(951) 696-0825
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:84CENSUS: 50DATE:
08/06/2024
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Blanca FloresTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Facility operates out of ratio.
INVESTIGATION FINDINGS:
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On August 6, 2024, at 11:00 AM, Licensing Program Analyst (LPA), Courtnee Peebles arrived unannounced to KINDERCARE LEARNING CENTER (CCC) and met with Director, Blanca Flores to discuss the investigative findings of the allegation listed above. On August 06 at 11:00 AM, LPA conducted a tour and census of the CCC. During the investigation, LPA conducted confidential interviews with five staff (D), (S1), (S2), (S8), (S9) and obtained documents pertinent to the investigation.

On June 28, 2024, a complaint was received with allegations stating facility operates out of ratio.Three of five confidential interviews disclosed there are no issues with the center operating out of ratio and they have not been out of ratio. Two of five interviews disclosed staff may be out of ratio for five minutes during transitions, but they are always assisted to ensure ratios are met. All interviews revealed that when teachers/classrooms are approaching going over ratio, especially during transitions, the center will bring in other staff to ensure ratios are met.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240628081747
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804441
VISIT DATE: 08/06/2024
NARRATIVE
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Based on interviews, LPA is unable to corroborate the allegations stating facility operates out of ratio, Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted and a copy of this report along with the appeal rights were provided to Director, Blanca Flores. A notice of site visit was handed to licensee and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2