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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334804441
Report Date: 06/20/2025
Date Signed: 06/20/2025 07:53:32 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2025 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250407150341
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334804441
ADMINISTRATOR:BLANCA FLORESFACILITY TYPE:
850
ADDRESS:24369 SKYVIEW RIDGE DRIVETELEPHONE:
(951) 696-0825
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:84CENSUS: 8DATE:
06/20/2025
UNANNOUNCEDTIME BEGAN:
07:00 AM
MET WITH:Lan Doan, Lead TeacherTIME COMPLETED:
08:00 AM
ALLEGATION(S):
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Staff member handled day care child in a rough manner.
INVESTIGATION FINDINGS:
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On June 20, 2025, at 07:00 AM, Licensing Program Analyst (LPA) Courtnee Peebles arrived unannounced to deliver the investigative findings regarding the above-mentioned allegations. The Director and Assistant director were not present at the time of the visit and LPA was granted permission by Assistant Director Cynthia Ronquillo to deliver the investigative findings to Lead Teacher and designation of responsibility Lan Doan. On April 10, 2025, at 10:09 AM, LPA Peebles conducted a health and safety inspection. No immediate concerns were observed during the inspection.

Throughout the investigation, LPA Peebles obtained relevant documentation and conducted confidential interviews with the reporting party and three staff members. None of the interviewees reported witnessing Staff Member 1 (S1) engage in any form of rough handling, and S1 denied the allegations. Additional staff members noted that S1 is typically alone in the classroom for up to an hour during nap time, but they did not observe any inappropriate behavior during that period.
Unsubstantiated
Estimated Days of Completion: 73
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250407150341
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804441
VISIT DATE: 06/20/2025
NARRATIVE
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Based on a review of records, observations, and interviews, there was insufficient evidence to support the claim that S1 handled a child in a rough manner. As a result, the allegation has been determined to be unsubstantiated. An exit interview was conducted, and a copy of this report, along with the appeal rights, was provided to the designation of responsibility, Lan Doan. A notice of site visit was issued and must remain posted at the facility for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2