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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334804441
Report Date: 09/02/2025
Date Signed: 09/02/2025 02:21:26 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2025 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250624150400
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334804441
ADMINISTRATOR:BLANCA FLORESFACILITY TYPE:
850
ADDRESS:24369 SKYVIEW RIDGE DRIVETELEPHONE:
(951) 696-0825
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:84CENSUS: 59DATE:
09/02/2025
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Blanca FloresTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff did not report child's incident to child's authorized representative
INVESTIGATION FINDINGS:
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On September 2, 2025 Licensing Program Analyst (LPA) Courtnee Peebles conducted an unannounced visit to KinderCare Learning Center (CCC) and met with Director Blanca Flores to discuss the findings related to the allegation cited above. As part of the investigation, LPA conducted confidential interviews with 6 staff members and reviewed documentation relevant to the case.

The allegation under investigation was that a staff member failed to notify a child’s authorized representative of an incident involving Child 1 (C1). Specifically, it was reported that on June 19, 2025, C1 sustained an unexplained bruise on their forehead, and that C1’s guardians were not informed of the injury. The investigation included a review of incident documentation, staff interviews, and direct observation.

Confidential interviews revealed that C1 is known to independently explore the classroom and occasionally disengage from structured activities. Staff confirmed that C1 was present at the center on the
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250624150400
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804441
VISIT DATE: 09/02/2025
NARRATIVE
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date in question and departed without any visible injuries. One staff member recalled that C1 had pulled toys from a shelf during the day, which may have been a possible, but unconfirmed, cause of the reported bruise. However, staff consistently stated that no injury was observed during C1’s time at the center, including at the time of departure. As a result, no incident report was generated.

Based on the information obtained, there is insufficient evidence to support the allegation that staff failed to notify C1’s authorized representative of an injury sustained at the facility. The accounts provided indicate that no injury was identified while C1 was in care, and therefore, no reporting requirement was triggered. As such, the allegation is unsubstantiated.

Although no further action is required at this time, it is recommended that staff continue to receive regular training on injury recognition, incident reporting protocols, and documentation procedures to support regulatory compliance and transparent communication with families.

An exit interview was conducted, and a copy of this report, along with the appeal rights, was provided to Director Blanca Flores. A notice of site visit was issued and must remain posted at the facility for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2