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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334804443
Report Date: 10/15/2024
Date Signed: 10/15/2024 11:09:42 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2024 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240814160824
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334804443
ADMINISTRATOR:FLORES, BLANCAFACILITY TYPE:
830
ADDRESS:24369 SKYVIEW RIDGE DRIVETELEPHONE:
(951) 696-0825
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:20CENSUS: 19DATE:
10/15/2024
UNANNOUNCEDTIME BEGAN:
10:31 AM
MET WITH:Blanca FloresTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Staff inappropriately restrained a daycare child
INVESTIGATION FINDINGS:
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On October 15, 2024 at 10:31 AM Licensing Program Analysts (LPAs) Courtnee Peebles, met with Kindercare Learning Center (CCC) Director Blanca Flores to deliver the findings for the above stated allegations.  During the investigation, LPA Peebles conducted interviews with six staff and one parent. LPA Peebles conducted a tour of the CCC on October 15, 2024 and no safety concerns were noted. LPA obtained and reviewed pertinent documentation related to the investigation.

On August 14, 2024, Community Care Licensing (CCL) received information alleging and staff inappropriately restrained a day care child. Interviews disclosed staff are typically alone during nap time, more specifically on 08/13/2024 it was alleged a child was laying on their cot when a staff member was leaning over the cot holding the child down. Interviews disclosed S7 was the only staff alone during nap time with the day care children and denies restraining a child during nap time. 7 of 7 interviews also disclosed they have never witnessed staff restrain a child during nap time while at the CCC. Due to the lack of cooperation from the reporting party we are unable to identify which of the alleged staff was
Unsubstantiated
Estimated Days of Completion: 55
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 10-CC-20240814160824
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334804443
VISIT DATE: 10/15/2024
NARRATIVE
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present during the time of the alleged incident.

Based on interviews, LPA is unable to corroborate the allegations stating staff inappropriately restrained a day care child, Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted and a copy of this report along with the appeal rights were provided to Director, Blanca Flores. A notice of site visit was handed to licensee and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 4