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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334805786
Report Date: 09/12/2025
Date Signed: 09/12/2025 04:57:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2025 and conducted by Evaluator Tiffanie Diep
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250807142900
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334805786
ADMINISTRATOR:DIANA RAMIREZFACILITY TYPE:
850
ADDRESS:7920 LIMONITE AVENUE, SUITE GTELEPHONE:
(951) 681-1440
CITY:RIVERSIDESTATE: CAZIP CODE:
92509
CAPACITY:72CENSUS: 32DATE:
09/12/2025
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Daniela NavaTIME COMPLETED:
05:15 PM
ALLEGATION(S):
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Personal Rights - Staff grabbed child in a rough manner
INVESTIGATION FINDINGS:
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On 09/12/2025 at 2:30 PM, Licensing Program Analyst (LPA) Tiffanie Diep met with Assistant Director Daniela Nava for the purpose of an unannounced complaint visit to deliver the finding regarding the above allegation. LPA observed four staff supervising 32 children.

It was alleged that staff grabbed a child in a rough manner. Throughout the course of the investigation, LPA made observations at the facility and conducted interviews with pertinent individuals.

Continues on LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20250807142900
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334805786
VISIT DATE: 09/12/2025
NARRATIVE
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Continued from LIC 9099 (Page 2)

During a previous visit, LPA did not observe staff grab day care children in a rough manner. Interviews conducted disclosed staff use redirection when handling challenging behaviors. It was disclosed parents are notified of any incidents pertaining to challenging behaviors via telephone and through an incident report. Information obtained indicated staff meet with parents to develop a plan and work collaboratively to manage ongoing challenging behaviors. It was revealed staff have used physical redirection, such as hugging or taking a child’s hand or arm to stop children from hurting others. It is determined there was not sufficient information evident to support the allegation that staff grabbed a child in a rough manner.

Based on observations made at the facility and information obtained during interviews, it is determined that the allegation could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted and report was reviewed with the assistant director, Daniela Nava. A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2