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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334808265
Report Date: 06/20/2023
Date Signed: 06/20/2023 10:47:57 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2023 and conducted by Evaluator Lorena Valenzuela
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230515104408
FACILITY NAME:BERMUDA DUNES LEARNING CENTERFACILITY NUMBER:
334808265
ADMINISTRATOR:CLARK, GAYLEFACILITY TYPE:
830
ADDRESS:42115 YUCCA LANETELEPHONE:
(760) 772-7127
CITY:BERMUDA DUNESSTATE: CAZIP CODE:
92203
CAPACITY:30CENSUS: 4DATE:
06/20/2023
UNANNOUNCEDTIME BEGAN:
10:01 AM
MET WITH:Jennifer NatesTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Facility mat in disrepair
INVESTIGATION FINDINGS:
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On June 20, 2023, Licensing Program Analyst (LPA) Lorena Valenzuela conducted an unannounced inspection at Bermuda Dunes Learning Center and met with Director Jennifer Nates. The purpose of the inspection is to deliver the findings on the above stated allegation. The investigation included an inspection of the facility and review of documents on 05/25/2023. In addition, LPA Valenzuela interviewed three teachers, Director and an interview with a relevant party.
On May 15, 2023, Community Care Licensing (CCL) received information that there was a facility mat that was in disrepair. It was reported that in the infant classroom #1 there was a floor mat which children use to crawl and walk on that is, “tattered”, “old and cracked”.
Confidential interviews revealed the condition of the floor mats had brought up to the attention of the facility, but the facility had not replaced any of the floor mats. Interviews revealed in December 2022, the facility replaced all floor mats but except for one floor mat that was located next to a staircase/play structure. Interviews revealed the facility cleaned and coated this floor mat due to not finding someone who could make a custom fit mat to fit around the play structure. During the inspection, LPA observed the floor mat next to the play structure to have a tear.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Lorena Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 10-CC-20230515104408
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: BERMUDA DUNES LEARNING CENTER
FACILITY NUMBER: 334808265
VISIT DATE: 06/20/2023
NARRATIVE
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Based on interviews, observations, records review, the preponderance of evidence standard has been met, and the allegation facility mat was in disrepair, substantiated. The facility is being cited under Title 22, Section 101239 (n), Fixtures, Furniture, Equipment and Supplies. See deficiency report for citation cited.
An exit interview was conducted, and a copy of this report, LIC 9099-D, and appeal rights was provided to Jennifer Nates, Director.
The Notice of Site Visit was provided, the facility was reminded this notice must be posted for 30 days
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Lorena Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 10-CC-20230515104408
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: BERMUDA DUNES LEARNING CENTER
FACILITY NUMBER: 334808265
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/20/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/26/2023
Section Cited
CCR
101239(n)
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101239 (n) Fixtures, Furniture, Equipment and Supplies. Furniture and equipment shall be maintained in good condition...
This requirement was not met as evidence by:
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The facility replaced the mat that was not in good repair and sent proof to LPA on 05/26/2023, plan of correction cleared.
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Based on interviews, records and observations, the facility did not ensure a facility mat in infant room 1 was in good repair. This poses a potential health, safety or personal rights risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Lorena Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2023 and conducted by Evaluator Lorena Valenzuela
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230515104408

FACILITY NAME:BERMUDA DUNES LEARNING CENTERFACILITY NUMBER:
334808265
ADMINISTRATOR:CLARK, GAYLEFACILITY TYPE:
830
ADDRESS:42115 YUCCA LANETELEPHONE:
(760) 772-7127
CITY:BERMUDA DUNESSTATE: CAZIP CODE:
92203
CAPACITY:30CENSUS: 4DATE:
06/20/2023
UNANNOUNCEDTIME BEGAN:
10:01 AM
MET WITH:Jennifer NatesTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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9
The facility is not providing a safe environment for children
Facility has mold
Staff did not safeguard infants personal items
INVESTIGATION FINDINGS:
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On June 20, 2023, Licensing Program Analyst (LPA) Lorena Valenzuela conducted an unannounced inspection at Bermuda Dunes Learning Center and met with Director Jennifer Nates. The purpose of the inspection is to deliver the findings on the above stated allegations. The investigation included an inspection of the facility and review of documents on 05/25/2023. In addition, LPA Valenzuela interviewed three teachers, Director and an interview with a relevant party.
On May 15, 2023, Community Care Licensing (CCL) received information that the facility is not providing a safe environment for children. It was reported children in care were getting sick due to insanitary conditions in the facility, which included infants putting toys in their mouth; toys that were not sanitized. It was also reported staff did not safeguard infants personal items due to an incident in which Child #1 (C1) appeared to have used a pacifier that did not belong to C1. It was additionally reported there could be mold in the carpet area in infant room #1.
Regarding the allegation of the facility not providing a safe environment due to children putting toys in their mouths that were not sanitized, interviews revealed the facility follows a cleaning schedule and sanitizes all surfaces daily. Witness interviews revealed they also sanitize toys on a consistent basis.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Lorena Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 10-CC-20230515104408
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: BERMUDA DUNES LEARNING CENTER
FACILITY NUMBER: 334808265
VISIT DATE: 06/20/2023
NARRATIVE
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Interviews also revealed when staff observe toys being used throughout the day, they will place them aside to be sanitized.
Regarding the allegation staff did not safeguard infants personal items, it was revealed that it was possible a child could put another child’s pacifier in their mouth, due to some children don’t have their pacifier tied or attached to themselves. Interviews revealed if staff observed a pacifier that is on the floor, they will immediately remove the pacifier from the classroom area.
Regarding the allegation there is mold in the facility, information received indicates at some point there could have been mold under the carpet area of infant room 1, however, interviews revealed there is no mold. LPA observations reveal there to not be any visible mold, at the time of the inspection.
Based on interviews and records review, the allegations that the facility is not providing a safe environment for children, staff did not safeguard infants personal items and facility has mold, may have occurred, however is not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time. A copy of this report, appeal rights and Notice of Site Visit were provided to Director Jennifer Nates.

The Notice of Site Visit was posted by the facility prior to LPA leaving the facility and the licensee was reminded this notice must be posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Lorena Valenzuela
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 7