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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334809081
Report Date: 09/12/2024
Date Signed: 09/12/2024 10:23:05 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2024 and conducted by Evaluator Anastasia Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240814170119
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809081
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
850
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:92CENSUS: 22DATE:
09/12/2024
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Tara Martinez TIME COMPLETED:
10:35 AM
ALLEGATION(S):
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Day care child sustained an unexplained injury
INVESTIGATION FINDINGS:
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On September 12, 2024, at 10:00 AM, Licensing Program Analyst (LPA) Anastasia Flores and Licensing Program Manager, Pauline Beschorner, arrived for the purpose of delivering the findings on the above stated allegation. On August 23, 2024, at 11:45AM, LPA conducted a health and safety inspection, and no immediate concerns were noted. Records were obtained and interviews were conducted during investigation.

On August 14, 2024, our office received allegation that a day care child received an unexplained injury while in care. It was reported that child 1 (C1) received a scratch on the bottom area on or around March 31, 2023, while in care of the Child Care Center (CC). Confidential interview disclosed that it was believed that C1 was scratched by another child at the CC. Interview with the director denied C1 was scratched while in care, and the child was removed from the program due to the parent of C1 not being a good fit to the program. Three out of four interviews disclosed that C1 never informed any staff or parent that the scratch was from another child.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240814170119
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
VISIT DATE: 09/12/2024
NARRATIVE
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Two confidential interviews disclosed that C1 had long nails and could have been scratched by the long nails while using the bathroom.

Based on interview and record review, the allegation that a day care child sustained an unexplained injury while in care may have occurred, however is not supported or proven by evidence. Therefore, the above allegation is unsubstantiated. A copy of this report, LIC 811 Confidential Names List and appeal rights were given and explained to Director, Tara Martinez.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2