<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334809081
Report Date: 09/12/2024
Date Signed: 11/05/2024 12:53:06 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/09/2024 and conducted by Evaluator Anastasia Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240709141128
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809081
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
850
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:92CENSUS: 22DATE:
09/12/2024
UNANNOUNCEDTIME BEGAN:
08:33 AM
MET WITH:Tara Martinez TIME COMPLETED:
09:14 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Child sustained an injury while in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On September 12, 2024, at 8:33AM, LPA Anastasia Flores and LPM Pauline Beschorner arrived to deliver findings related to the allegation filed against the childcare center (CCC). On July 11, 2024, at 3:38 PM, LPA Flores and LPA Dejesus conducted a health and safety inspection. No immediate concerns were observed. During the investigation, LPA obtained relevant records and conducted interviews with six staff members. Confidential interviews were held with six staff and five additional individuals. Three staff members could not be reached for interviews despite multiple attempts.

On July 9, 2024, an allegation was received by this agency stating that a child (C1) sustained an injury while in care. It was reported that C1 had a bruise approximately 2 to 3 inches in length on the upper left arm, just below the shoulder. Confidential interviews revealed that C1 did not have any marks or bruises on the upper left arm before being dropped off at the CCC on July 9, 2024. However, when C1 was picked up, the child had a fresh bruise, which was noticed while placing C1 in the car.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20240709141128
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/12/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
09/19/2024
Section Cited
CCR
101223(a)(1)
1
2
3
4
5
6
7
101223(a)(1) Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.
The requirement was not met as evidenced by:
1
2
3
4
5
6
7
Director stated the staff will be having a postive guidance training on 10/14/24 and will go over positive guidance and redirection. Director will send LPA email a plan of correction via email by 9/19/24.
8
9
10
11
12
13
14
Based on interviews C1 sustained a bruise approximately 2 to 3 inches in length on the upper left arm just below the shoulder. The bruise was not present when C1 was dropped off at the center but was observed while being picked up. Based on interviews conducted C1 was injured when S2 reached for the child during clean up which poses a potential risk to the health and safety of children in care. personal rights risk to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/09/2024 and conducted by Evaluator Anastasia Flores
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240709141128

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809081
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
850
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:92CENSUS: 22DATE:
09/12/2024
UNANNOUNCEDTIME BEGAN:
08:33 AM
MET WITH:Tara Martinez TIME COMPLETED:
09:14 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handled day-care child in a rough manner
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On September 12, 2024, at 8:33 AM, Licensing Program Analyst (LPA) Anastasia Flores and Licensing Program Manager, Pauline Beschorner, arrived for the purpose of delivering the findings on the above stated allegations. On July 11, 2024, at 3:38 PM, LPA’s Flores and Dejesus conducted a health and safety inspection, and no immediate concerns were observed. Copies of records and pertinent evidence was obtained. LPAs conducted interviews with six staff and five confidential interviews. Attempts to contact three staff was unsuccessful.

On July 9, 2024, this agency received allegation that a staff handled a day care child in a rough manner. Confidential interviews disclosed that child #1(C1) received two bruises to the upper arm beneath the shoulder, caused by staff #2 (S2) while in care. Confidential interviews revealed that S2 grabbed C1 by the arm when C1 walked away from S2 when asked to clean up the blocks area. Other confidential interviews revealed S2 reached out for C1 after asking C1 to clean up the block area, but no observation of S2 touching C1.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20240709141128
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
VISIT DATE: 09/12/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Three out of seven confidential interviews disclosed that S2 yelled at C1 to clean up and C1 and observed C1 sadly go and sit on Staff #3 (S3) lap. Two out of eight confidential interviews revealed observing S2 reach for C1, but unsure if S2 actually touched C1. Interview with Director stated an investigation was conducted and no confirmation that S2 placed hands on C1 or any other child in the childcare center. Interview with S2 denied allegation of harming C1, stating S2 will grab the children by their hands or escort the children in a different direction when the children are not listening, but has never harmed a child while in care.

Based on interviews conducted, the allegation that staff handled day care child in a rough manner, may have occurred, however is not supported or proven by evidence. Therefore, the above allegation is unsubstantiated. A copy of this report, LIC 811 Confidential Names List and appeal rights were given and explained to Director, Tara Martinez.

A notice of site visit was given and must be posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 10-CC-20240709141128
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
VISIT DATE: 09/12/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Further interviews disclosed that C1 was playing and not following instructions when Staff (S2) was observed reaching for the child. No further observations were made of the incident, but C1 appeared sad and climbed onto Staff (S3)’s lap shortly after.

Based on record review and confidential interviews, there is a preponderance of evidence to support the claim that the child sustained an unexplained injury while in care. As a result, the allegation is deemed SUBSTANTIATED. The facility is in violation of California Code of Regulations, Title 22, Division 12, Chapter 1, Article 7, Section 101223(a)(1) - Personal Rights. This violation will be cited on the LIC 9099D form.
A copy of this report, along with the LIC 811 Confidential Names List and Appeal Rights, was provided and explained to the Director, Tara Martinez.

A Notice of Site Visit was issued and must be posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5