<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334809081
Report Date: 11/05/2024
Date Signed: 11/05/2024 01:04:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2024 and conducted by Evaluator Anastasia Flores
COMPLAINT CONTROL NUMBER: 10-CC-20240917141800
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809081
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
850
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:92CENSUS: 55DATE:
11/05/2024
UNANNOUNCEDTIME BEGAN:
11:40 AM
MET WITH:Tara MartinezTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff made inappropriate comment about a day care child. -personal rights
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On November 5, 2024, at 11:40 AM, Licensing Program Analyst’s (LPAs) Anastasia Flores, Brian Morris, and Licensing Program Manager (LPM) Pauline Beschorner arrived for the purpose of delivering the findings on the above stated allegation. On 9/25/24 at 8:31AM, LPA conducted a health and safety inspection of the facility, and no immediate concerns were noted. Copy of staff roster was obtained. LPA conducted interview with Director and four confidential interviews. Four other confidential interviews denied attending the meeting dated 8/22/24.

On September 17, 2024, this agency received allegation that the staff made inappropriate comment about a day care child. It was reported the director made a racial comment in regard to a parent of child#1(C1), during an all-staff meeting dated 8/22/24. Four confidential interviews disclosed that S1 commented on how Parent 1 (P1) drags Child#1 (C1) into the facility at drop off and picks up C1 in a hurry like a parent dragging a child across the border. Interview with Director (S1) denied using negative remarks about parents.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20240917141800
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
VISIT DATE: 11/05/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Interview with Director stated she reflected the signs you see with a baby kangaroo and a momma kangaroo in a wild animal park.

Based on confidential interviews the preponderance of evidence has been met therefore the allegation that staff made inappropriate comment about a day care child has been found to be substantiated. The facility is being cited for Title 22, 101223(a)(1) Personal Rights.

A copy of this report, LIC811 (Confidential Names List), appeal rights, were reviewed and handed to Director, Tara Martinez.

A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20240917141800
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/05/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/19/2024
Section Cited
ILS
101223(a)(1)
1
2
3
4
5
6
7
101223(a)(1) Personal Rights; the licensee shall ensure the following personal rights to chidlrfen ; To be accorded dignity in his/her personal relationships with staff and other persons.
This regulation was not met as evidenced by….
1
2
3
4
5
6
7
TSP has been referred to Director, and the facility will be conducting training through TSP referral and plan will be provided to our office via TSP provider. Director will contact RCOE to sign up for leadership classes and send confirmation to LPA Flores via email by 11/19/24.
8
9
10
11
12
13
14
Based on four out of five interviews staff #1 (S1) made inappropriate comments about C1 and P1 referring the behaviors to a child that is dragged across the border. This poses a potential health, safety and personal rights risk to staff involved.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Anastasia Flores
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3