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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334809081
Report Date: 07/31/2025
Date Signed: 07/31/2025 12:52:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/04/2025 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250604103922
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809081
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
850
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:92CENSUS: 41DATE:
07/31/2025
UNANNOUNCEDTIME BEGAN:
11:49 AM
MET WITH:Erica RobledoTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Facility is operating out of ratio.
Staff are not providing adequate supervision to the children in care.
Child left in soiled diaper for extended periods of time.
Staff do not ensure restrooms are cleaned and sanitized.
Staff yell at daycare children.
Staff handle daycare children in a rough manner.
INVESTIGATION FINDINGS:
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On July 31, 2025, at 11:49 AM, Licensing Program Analyst (LPA) Courtnee Peebles arrived unannounced at KinderCare Learning Center (CCC) and met with Director to discuss the Assistant Director, Erica Robledo to deliver the investigative findings regarding a complaint received on June 4, 2025. During the course of the investigation, LPA conducted confidential interviews with staff and parents and obtained documents relevant to the allegations.

The complaint included several allegations: that the facility operates out of ratio, staff are not providing adequate supervision, a child was left in a soiled diaper for an extended period of time, staff do not ensure restrooms are cleaned and sanitized, staff yell at children, and staff handle children in a rough manner.

Regarding the allegation that the facility operates out of ratio, staff interviews revealed that the director consistently schedules an extra staff member to ensure ratio compliance. LPA toured the facility on two
Unsubstantiated
Estimated Days of Completion: 48
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20250604103922
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
VISIT DATE: 07/31/2025
NARRATIVE
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separate occasions, took a census, and observed that the center was in compliance with ratio and capacity requirements. All interviews indicated that when classrooms approach ratio limits, especially during transitions, additional staff are brought in to maintain compliance.

Concerning the allegation that staff do not provide adequate supervision, specifically that staff use personal cell phones in the classroom, three out of five staff confirmed that phone use during work hours had been an issue. As a result, the facility held a meeting on May 29, 2025, to address classroom expectations and the prohibition of personal cell phone use while supervising children.

In response to the allegation that a child was left in a soiled diaper for an extended period, it was noted that the majority of children in the three-year-old classroom are potty trained, and this classroom does not contain a changing table. When necessary, children who are not fully potty trained are taken to a nearby classroom equipped with a changing table. Of the six staff interviewed, two reported having conversations with administration about concerns related to a child being left in a soiled pull-up upon leaving the facility.
With regard to restroom cleanliness, LPA reviewed the daily cleaning log, which is signed by closing staff each day. While two out of six staff stated that the restrooms could be cleaner and at times observed them in disarray, all interviewed parents reported that they had never witnessed the restrooms to be unclean or unsanitized.

For the allegation that staff yell at children, two out of six staff confirmed witnessing staff raise their voices. One staff member described an incident in which S3 yelled at a child who attempted to hit another child with a toy; this occurred in the presence of a parent. However, none of the interviewed parents reported witnessing or being informed of staff yelling at children.

Lastly, regarding the allegation that staff handle children in a rough manner, specifically, that staff grab children by the arm to get them to sit during lunch, confidential interviews revealed that while staff had occasionally seen others guide children by the arm, it was never done in a rough or malicious manner. Parents also denied ever witnessing or hearing about staff handling children roughly.

Based on the information obtained, it has been determined that although the allegations may have occurred or are credible, there is not a preponderance of evidence to prove that the violations did or did not take place. Therefore, the allegations that the facility is operating out of ratio, staff are not providing adequate
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20250604103922
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809081
VISIT DATE: 07/31/2025
NARRATIVE
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supervision, a child was left in a soiled diaper for extended periods, restrooms are not adequately cleaned and sanitized, staff yell at children, and staff handle children roughly, are all UNSUBSTANTIATED.

An exit interview was conducted with Assistant Director Tara Erica Robledo. This report was reviewed and a copy provided. Appeal rights were discussed and issued at the time of the exit interview. A Notice of Site Visit was also issued and must remain posted for 30 consecutive days in a location visible to the public.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3