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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334809082
Report Date: 02/05/2025
Date Signed: 02/05/2025 01:06:34 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2024 and conducted by Evaluator Sandra Pulido
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20241209145837
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809082
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
840
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:28CENSUS: 0DATE:
02/05/2025
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Tara MartinezTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Staff are not properly following signing in and out procedures for the daycare children.
Staff did not properly transport the daycare children while in care.
INVESTIGATION FINDINGS:
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On February 5, 2025, at 12:45 PM, Licensing Program Analysts (LPAs) Courtnee Peebles and Sandra Pulido arrived unannounced at the Child Care Center to present investigative findings regarding the allegations outlined above. The LPAs informed Director Tara Martinez of their arrival conducted a facility tour and observed no immediate safety concerns.

A complaint received on December 9, 2024, alleged that staff were not following proper sign-in and sign-out procedures, specifically that a child’s form was missing from the sign-in/out binder.
Confidential interviews confirmed that the facility has a structured policy for sign-in and sign-out records. Guardians sign children in at the front desk, where records are organized by age group. Upon arrival in classrooms, staff sign children in using their Kindercare application, which sends parents a text confirmation.

Unsubstantiated
Estimated Days of Completion: 58
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Sandra Pulido
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20241209145837
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809082
VISIT DATE: 02/05/2025
NARRATIVE
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LPAs reviewed the physical sign-in/out records and found them to be complete and accurate, with no discrepancies.

A second complaint was received and alleged that staff did not properly transport children, specifically that the bus driver drove too fast and that children slid on the seats during transit.

Interviews revealed that staff members, including S1, S2, and the Director, transport school-age children. They ensure proper procedures by matching names to faces, securing seat belts, and verifying that children are seated properly before departure. Upon arrival at the center, two additional staff members are present to assist the children. An inspection of all transportation vehicles found no safety concerns.

Based on the information obtained there is not enough evidence to prove that staff were not following sign-in and out procedures and that staff did not properly transport daycare children. Therefore, the allegations are
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Sandra Pulido
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20241209145837
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809082
VISIT DATE: 02/05/2025
NARRATIVE
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deemed unsubstantiated at this time. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

A copy of this report, along with appeal rights and a notice of site visit, was provided and explained to acting Director Tara Martinez.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Sandra Pulido
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3