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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334809083
Report Date: 08/04/2023
Date Signed: 08/04/2023 12:18:42 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2023 and conducted by Evaluator Alaina Wilburn
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230605173426
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809083
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
830
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:24CENSUS: 13DATE:
08/04/2023
UNANNOUNCEDTIME BEGAN:
12:05 PM
MET WITH:Tara MartinezTIME COMPLETED:
12:35 PM
ALLEGATION(S):
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Facility staff are not qualified
INVESTIGATION FINDINGS:
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At 12:05PM on August 4, 2023, Licensing Program Analyst (LPA) Alaina Wilburn conducted an unannounced complaint visit. LPA met with Director Tara Martinez, to deliver the findings on the above stated allegation.
The investigation consisted of interviews with Director, Infant Center Teachers and Aides and review of personnel records.

The investigation revealed the following: On 06/06/2023, a complaint allegation was received by the Community Care Licensing (CCL) office that facility staff are not qualified. LPA reviewed all infant center teacher files and observed the assigned teachers are all fully qualified and have the necessary units as required by Title 22 Regulations. As for the teacher aide's, LPA observed that Staff #1-3 are assigned to the infant classrooms and Staff #4 was a floater that would work in the infant room. LPA did not observe proof of required units or enrollment in any child development or early childhood education courses at time of employment.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Alaina Wilburn
LICENSING EVALUATOR SIGNATURE:

DATE: 08/03/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2023 and conducted by Evaluator Alaina Wilburn
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230605173426

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809083
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
830
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:19CENSUS: 13DATE:
08/04/2023
UNANNOUNCEDTIME BEGAN:
12:05 PM
MET WITH:Tara MartinezTIME COMPLETED:
12:35 PM
ALLEGATION(S):
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Facility staff did not provide day care children appropriate sleeping equipment.
Facility staff did not properly feed day care children.
Uncleared adult working at the facility.
INVESTIGATION FINDINGS:
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At 12:05PM on August 4, 2023, Licensing Program Analyst (LPA) Alaina Wilburn conducted an unannounced complaint visit. LPA met with Director Tara Martinez, to deliver the findings on the above stated allegation.
The Investigation consisted of interviews with Director, Infant Center Teachers and Aides and review of personnel records.

The investigation revealed the following: On 06/06/2023, complaint allegations were received by Community Care Licensing (CCL) office that facility staff did not provide day care children appropriate sleeping equipment, facility staff did not properly feed day care children and an uncleared adult was working at the facility. Staff interviewed deny that infants are sleeping on boppy pillows and stated that if an infant falls asleep while on a boppy pillow, they are immediately transferred to their cribs. Staff stated there are sufficient cots for the toddlers. The majority of staff interviewed deny propping bottles up on the boppy pillow, in lieu of holding an infant and feeding them. Information was provided that it was done in the past,
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Alaina Wilburn
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20230605173426
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809083
VISIT DATE: 08/04/2023
NARRATIVE
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but staff no longer do it. LPA checked the CCLD background clearance system and observed all staff in the facility have been fingerprint cleared.

Based on interviews conducted and record review, the allegations that facility staff did not provide day care children appropriate sleeping, facility staff did not properly feed day care children and an uncleared adult is working at the facility, may have happened or is valid, but there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED at this time.

Exit interview conducted. A copy of this report and appeal rights were discussed and provided to the Director Tara Martinez on this date.

A NOTICE OF SITE VISIT WAS ISSUED AND LPA VERIFIED THAT IT WAS POSTED IN A PROMINENT LOCATION AT THE FACILITY BEFORE LEAVING. THE LICENSEE UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Alaina Wilburn
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20230605173426
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809083
VISIT DATE: 08/04/2023
NARRATIVE
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Based on records review and LPAs interview, the preponderance of evidence standard has been met and the allegations that facility staff are not qualified is found to be SUBSTANTIATED. The facility is being cited in accordance with Title 22 Child Care Center Regulations, Division 12, Chapter 1, Section 101216.3(b)(1): Teacher-Child Ratio, 101216.2(d)(1)(2)(3): Teacher Aide and Qualifications and Duties and 101223(a)(3): Personal Rights. This poses a potential risk to the health, safety, or personal rights to the children in care. See LIC 9099D for cited deficiencies.

Exit interview conducted. A copy of this report and appeal rights were discussed and provided to Director Tara Martinez on this date.

A NOTICE OF SITE VISIT WAS ISSUED AND LPA VERIFIED THAT IT WAS POSTED IN A PROMINENT LOCATION AT THE FACILITY BEFORE LEAVING. THE LICENSEE UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Alaina Wilburn
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20230605173426
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809083
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/04/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/04/2023
Section Cited
CCR
101216.2(d)
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Teacher's Aide Qualifications and Duties (d) An aide assisting a fully qualified teacher in the supervision of up to 18 preschool-age children, pursuant to Section 101216.3 shall meet the following requirements: (1) Completion of six postsecondary semester or equivalent quarter units in early childhood education or child development, or
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Director advised she will submit paperwork advising of which staff are working in the center, and what qualifications they have or proof of enrollment. The paperwork is to be submitted by plan of correction of 09/04/2023.
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The requirement is not met as evidenced by:
Upon review of the personnel records, LPA Wilburn observed that four teacher aides did not have proof of any units or enrollment in child development or ECE courses, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Alaina Wilburn
LICENSING EVALUATOR SIGNATURE:

DATE: 08/04/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5