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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334809083
Report Date: 11/07/2023
Date Signed: 11/07/2023 09:55:55 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/13/2023 and conducted by Evaluator Cindy Hamilton
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230913125551
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809083
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
830
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:24CENSUS: 5DATE:
11/07/2023
UNANNOUNCEDTIME BEGAN:
08:32 AM
MET WITH:Tara Martinez, DirectorTIME COMPLETED:
10:10 AM
ALLEGATION(S):
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Staff restrained child.
INVESTIGATION FINDINGS:
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On November 7, 2023, at 8:32 a.m., Licensing Program Analyst (LPA) Cindy Hamilton, met with Kindercare Learning Center (CCC) Assistant Director Andrea Cumpen and Director Tara Martinez to deliver the findings for the above stated allegation.  LPA Hamilton conducted a health and safety inspection of the CCC on September 19, 2023 and no safety concerns were noted.  During the investigation, LPA Hamilton conducted interviews with seven staff and reporting party.  LPA also obtained and reviewed pertinent documents from facility and children’s files.

On September 13, 2023, Community Care Licensing (CCL) received information stating staff retrained a child; it was alleged that it happened during nap time and a blanket was used to cover child and tucked underneath the legs of the cot resulting in the child being restrained. Records review revealed pictures of a child on two dates covered with a blanket. In addition, confidential interviews disclosed the incident was witnessed by staff and the blanket was removed from child’s head and from underneath the cot. Confidential interviews also disclosed that the staff allegedly involved was terminated.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 10-CC-20230913125551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809083
VISIT DATE: 11/07/2023
NARRATIVE
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Based on records review and confidential interviews, the preponderance of evidence has been met and the allegation that staff restrained a child is substantiated. The facility is in violation of Title 22, Section 101223(a)(3) Personal Rights which poses a potential health, safety and/or personal rights risk to children in care.

Per instructions from management, LPA Hamilton will not be issuing a deficiency for Section 101223(a)(3): Personal Rights, due to the facility recently receiving deficiencies under this section on 09/21/23.

An exit interview was conducted, this report, appeal rights and Notice of Site Visit was explained and provided to Director. Director was reminded that the Notice of Site Visit must be posted for 30 consecutive days and failure to post the notice will result in civil penalties of $100.00.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/13/2023 and conducted by Evaluator Cindy Hamilton
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230913125551

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809083
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
830
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:24CENSUS: 5DATE:
11/07/2023
UNANNOUNCEDTIME BEGAN:
08:32 AM
MET WITH:Andrea Cumpen, Assistant DirectorTIME COMPLETED:
10:10 AM
ALLEGATION(S):
1
2
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9
Staff spoke inappropriately to children.
Staff splash water on children so they don’t fall asleep.
INVESTIGATION FINDINGS:
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On November 7, 2023, at 9:57 a.m., Licensing Program Analyst (LPA) Cindy Hamilton, met with Kindercare Learning Center (CCC) Director Tara Martinez to deliver the findings for the above stated allegation.  LPA Hamilton conducted a health and safety inspection of the CCC on September 19, 2023 and no safety concerns were noted.  During the investigation, LPA Hamilton conducted interviews with five staff and reporting party.  LPA also obtained and reviewed pertinent documents from facility and children’s files. LPA was unable to interview the child identified as the victim and/or witness due to child identified as being non-verbal.

On September 13, 2023, Community Care Licensing (CCL) received information stating staff spoke inappropriately to children and staff splash water on children, so they don’t fall asleep. Regarding the allegation staff spoke inappropriately to children, it was alleged that the assistant director told a child that their parent was a bitch. LPA conducted pertinent interviews with staff and there was no disclosure of any staff, specifically the director, speaking inappropriately to any of the children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 10-CC-20230913125551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809083
VISIT DATE: 11/07/2023
NARRATIVE
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 In addition, due to age of child, LPA was unable to conduct an interview and was unable to corroborate allegation.

Regarding the allegation that staff splash water on children so they don’t fall asleep, it was alleged that two staff splash water in the children’s faces if the children start to fall asleep before nap time. Pertinent interviews resulted in conflicting information being provided to LPA. Pertinent interviews revealed that there have not been any witnesses, nor has anyone observed staff splash water in the children’s faces; whereas other confidential interviews revealed that this did occur. In addition, due to the fact that the children are infants and non-verbal, LPA was unable to conduct interrviews and corroborate allegation.

Based on confidential interviews, the allegations that staff spoke inappropriately to children and staff splash water on children so they don’t fall asleep, may have occurred, however is not supported or proven by evidence. Therefore, the allegations are unsubstantiated.

An exit interview was conducted, a copy of this report, appeal rights and Notice of Site Visit were provided to Director. The director was reminded that the Notice of Site Visit must remain posted for 30 consecutive days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4