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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334809083
Report Date: 12/06/2023
Date Signed: 12/06/2023 01:15:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/04/2023 and conducted by Evaluator Cindy Hamilton
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20231004153502
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809083
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
830
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:24CENSUS: 15DATE:
12/06/2023
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Tara MartinezTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Facility operating out of ratio.
INVESTIGATION FINDINGS:
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On December 6, 2023, at 12:57 p.m., Licensing Program Analyst (LPA) Cindy Hamilton met with Kindercare Learning Center (CCC) Director Tara Martinez to deliver the findings for the above stated allegation.  LPA Hamilton conducted a health and safety inspection of the CCC on October 11, 2023 and November 7, 2023.  During the investigation, LPA Hamilton conducted interviews with seven staff and reporting party.  LPA also obtained and reviewed pertinent documents from facility and children’s files. LPA was unable to conduct an interview with a child identified as “victim and/or witness” due to child’s age.

On October 13, 2023, Community Care Licensing (CCL) received information stating facility is operating out of ratio, it was alleged that the CCC is out of ratio in the morning hours. Confidential interviews revealed that the CCC has recently been observed to be out of ratio in the morning times ranging from 6am-6:45 am. It was revealed that the facility is operating out of ratio due to scheduling issues and staff arriving late. Confidential interviews and record review revealed that there is one teacher that receives infants and toddler, ages 0-24 months in the morning until other teachers and/or aides arrive resulting in
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20231004153502
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809083
VISIT DATE: 12/06/2023
NARRATIVE
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one teacher supervising more four infants alone for various periods of time. On November 7, 2023, LPA Hamilton arrived at the facility at 6:12 AM and at 6:42 am. observed teacher to be alone with five infants.

Based on observation and confidential interviews, the preponderance of evidence has been met and the allegation facility is operating out of ratio is substantiated. The facility is cited for Title 22, Section 101416.5(b) which poses a potential health, safety and/or personal rights risk to children in care.

An exit interview was conducted, this report, appeal rights and Notice of Site Visit was explained and provided to Director. Director was reminded that the Notice of Site Visit must be posted for 30 consecutive days and failure to post the notice will result in civil penalties of $100.00.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20231004153502
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809083
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/06/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/04/2024
Section Cited
CCR
101416.5(b)
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101416.5(b) Staff-Infant Ratio (b) There shall be a ratio of one teacher for every four infants in attendance.. This requirement was not met as evidenced by:
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Director stated they will monitor staffing numbers, arrival times and they will utilize substitutes when needed. Director will provide written plan and updated schedule to LPA on or before POC.
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Based on observation and confidential interviews, the CCC is operating out of ratio which poses a potential health, safety risk and/or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/04/2023 and conducted by Evaluator Cindy Hamilton
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20231004153502

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809083
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
830
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:24CENSUS: DATE:
12/06/2023
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Tara MartinezTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Child received injuries due to staff neglect.
Staff does not meet teacher qualifications.
INVESTIGATION FINDINGS:
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On December 6, 2023, at 12:57 p.m., Licensing Program Analyst (LPA) Cindy Hamilton met with Kindercare Learning Center (CCC) Director Tara Martinez to deliver the findings for the above stated allegation.  LPA Hamilton conducted a health and safety inspection of the CCC on October 11, 2023 and November 7, 2023.  During the investigation, LPA Hamilton conducted interviews with seven staff and reporting party.  LPA also obtained and reviewed pertinent documents from facility and children’s files. LPA was unable to conduct an interview with a child identified as “victim and/or witness” due to child’s age.

On October 13, 2023, Community Care Licensing (CCL) received information stating that a child received injuries due to staff neglect and staff does not meet teacher qualifications. In regard to the allegation child receives injuries due to staff neglect, it was alleged a child sustained self-inflicted injuries to the face during a tantrum because child wanted to be close to a certain staff. Confidential interviews and records review revealed the child did sustain self-inflicted injuries during a tantrum which child was known to have often.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20231004153502
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809083
VISIT DATE: 12/06/2023
NARRATIVE
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 Confidential interviews also revealed that the child would not allow any staff near child or to touch the child. Confidential interviews also revealed that child was removed from the classroom and calmed down, parents were notified and provided with an incident report. During the time of the incident the facility maintained appropriate ratios and staff handled the incident appropriately.

In regard to the allegation that staff does not meet teacher qualifications, it was alleged that there was a staff in the infant program that did not meet the qualifications for a teacher. A confidential interview disclosed that the lead teacher does not meet the minimum qualifications per Title 22; however, per interviews conducted and records review disclosed that the alleged teacher in question is actually an aide and does meet the minimum qualifications for a teacher per Title 22.

Based on confidential interviews and records review, the allegations that a child received injuries due to staff neglect and staff does not meet teacher qualifications, may have occurred, however are not supported, or proven by evidence. Therefore, the allegations are unsubstantiated.

An exit interview was conducted, a copy of this report, appeal rights and Notice of Site Visit were provided to Director. The director was reminded that the Notice of Site Visit must remain posted for 30 consecutive days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Cindy Hamilton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5