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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334809083
Report Date: 07/28/2025
Date Signed: 07/28/2025 09:54:18 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2025 and conducted by Evaluator Tricia Danielson
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250508115633
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
334809083
ADMINISTRATOR:TARA MARTINEZFACILITY TYPE:
830
ADDRESS:610 E. NUEVO ROADTELEPHONE:
(951) 943-6476
CITY:PERRISSTATE: CAZIP CODE:
92571
CAPACITY:24CENSUS: 15DATE:
07/28/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Tara Martinez, DirectorTIME COMPLETED:
10:10 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not meet a daycare child's diapering needs while in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Tricia Danielson. Sandra Pulido, and Licensing Program Manager (LPM) Pauline Beschorner arrived unannounced to the facility to conclude an investigation into the allegation list above. LPAs and LPM met with Director Tara Martinez and explained the purpose of the visit.
A complaint was made alleging staff did not meet a daycare child's diapering need while in care, resulting in a change in Child #1(C1's) behavior during diaper changes. Interviews conducted revealed C1's diapers were changed approximately every two hours while in care unless it was discovered a diaper change was needed at an earlier interval. Interviews also indicated diapering supplies were readily provided by C1's guardians however, there had been a recent misunderstanding on the center's part about a delivery of requested diapering supplies. That misunderstanding has since been resolved. Interviews conducted also confirmed C1 experienced a diaper rash during a time frame of April - May, 2025. Records reviewed revealed C1 had started taking medications just prior to this time frame. As a result of the diaper rash, a cream was supplied and used during each diaper change. Records reviewed indicated the cream was being applied by center staff. (CONTINUED ON LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Tricia Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250508115633
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 334809083
VISIT DATE: 07/28/2025
NARRATIVE
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20
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27
28
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31
32
(CONTINUED FROM LIC 9099)
Interviews conducted did confirm C1's behavior at diaper changes had changed during that time frame, but there was no way to definitively determine the reason for the changes. Records reviewed also indicated Director Martinez did communicate with C1's guardian regarding the concerns surrounding C1's diapering.
Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted with Director Martinez and a copy of this report was provided.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Tricia Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2