334810225-7-10-2025-10-CC-DMUN-DKANSE-20250806104301

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334810225
Report Date: 07/10/2025
Date Signed: 07/10/2025 01:51:24 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2025 and conducted by Evaluator Jesse Gardner

COMPLAINT CONTROL NUMBER: 10-CC-20250710080927

FACILITY NAME:	NUVIEW UNION SCHOOL DISTRICT		FACILITY NUMBER:	334810225
ADMINISTRATOR:	JESENIA GARCIA MACIAS		FACILITY TYPE:	830
ADDRESS:	29680 LAKEVIEW AVENUE		TELEPHONE:	(951) 928-3570
CITY:	NUEVO	STATE: CA	ZIP CODE:	92567
CAPACITY:	56	CENSUS: 16	DATE:	07/10/2025
		UNANNOUNCED	TIME BEGAN:	09:10 AM
MET WITH:	Assistant Director Shandra Gonzalez		TIME COMPLETED:	02:14 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Child received injuries due to lack of supervision

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 07/10/2025 at approximately at 09:10AM, Licensing Program Analyst (LPA) Jesse Gardner arrived unannounced to the day care center to investigate the above stated allegation. LPA advised Assistant Director Shandra Gonzalez and later Director Jesenia Garcia-Macias of an open investigation. LPA conducted a tour and census of the facility. On today's date, the infant classroom had 3 qualified teachers, and 4 Aides to 16 infants.

It was alleged that on 07/07/2025, Child One (C1) received a bite by another child (name unknown) on the right side of C1's mouth. And further, on 07/08/2025, C1 received a bump on the left side of C1's head from a table in the classroom.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:	DATE: 07/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 10-CC-20250710080927

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: NUVIEW UNION SCHOOL DISTRICT	FACILITY NUMBER: 334810225
	VISIT DATE: 07/10/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

On 07/09/2025, C1 received a bite on the left arm by another child (name unknown). These incidents were alleged due to a lack of supervision by staff. LPA requested evidence of the alleged incident dates, and interviewed several staff present on those dates.

LPA conducted interviews with several staff. Interview with Staff One (S1) revealed that Child Two (C2) is a biter and often gets upset when other children take the toy that they play with. On 7/7/2025, this was the case, as C1 was observed by S1 to bite C2 when C1 wanted to play with the toy that C2 was playing with. Interviews further confirmed that on 07/08/2025, C1 was running through the classroom as requested not to run, and bumped into a table sustaining an injury. This was observed by S1. On 07/09/2025, C2 bit C1 again due to C1 playing with a toy they wanted, and was observed by S2. 4 of 4 staff interviews feel that staffing and ratios are always met. LPA then conducted interviews with the Assistant Director and Director.

Record review revealed there were 3 qualified teachers and 6 Aides in the classroom with 6 (18-24 mos), 6 (0-12 mos), 6 (12-18 mos) totalling 18 children on 07/07/2025. 3 qualified teachers and 5 Aides in the classroom with 6 (18-24 mos), 7 (0-12 mos), 6 (12-18 mos) children on 07/08/2025. 3 qualified teachers and 5 Aides in the classroom with 6 (18-24 mos), 7 (0-12 mos), 6 (12-18 mos) children on 07/09/2025.

A plan is being developed with C2's parent(s) to hold a conference to mitigate the biting behavior moving forward.

Thus, due to information revealed during interviews, and record review, the allegation was found Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted and a copy of this report along with copies of the appeal rights and of the LIC811 (confidential names list) was provided to Director Garcia-Macias. A notice of site visit was also posted and must remain posted for 30 days.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:	DATE: 07/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2