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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334812640
Report Date: 12/19/2024
Date Signed: 12/19/2024 12:39:19 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/12/2024 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20241212103151
FACILITY NAME:MAGNOLIA PRESCHOOL & KINDERGARTENFACILITY NUMBER:
334812640
ADMINISTRATOR:RUTH GUTIERREZFACILITY TYPE:
850
ADDRESS:13130 MAGNOLIA AVENUETELEPHONE:
(951) 272-0977
CITY:CORONASTATE: CAZIP CODE:
92879
CAPACITY:104CENSUS: 20DATE:
12/19/2024
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Erica Murrieta, Interim DirectorTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Licensee not ensuring facility has a working telephone
INVESTIGATION FINDINGS:
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On December 19, 2024, Licensing Program Analysts (LPAs) Elyse Jones and Raymond Moorehead arrived at the facility to initiate and deliver findings for a complaint inspection regarding the above allegation. During the investigation records were reviewed and interviews were conducted with pertinent parties. LPA toured the facility and took census.

On December 12, 2024 a complaint was received alleging the Licensee is not ensuring facility has a working telephone. It was noted the facility’s telephone has not been working since December 12, 2024. The Department attempted to reach out to the facility at different times of the day on December 12, 2024, December 18, 2024 and December 19, 2024 but could not make contact due to the telephone service being down. While at the facility the LPA contacted the telephone service provider who stated they were unable to provide information on the facility's account.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20241212103151
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: MAGNOLIA PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 334812640
VISIT DATE: 12/19/2024
NARRATIVE
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During interviews, the Director stated, “It’s been out for a week. Sometimes we have a dial tone and sometimes we don’t so I don’t know what is going on with it." The facility was unable to provide proof that a notice was sent out to families with an alternate telephone number to use or proof the facility submitted an Unusual Incident Report to the Department.

Based interviews conducted , it was confirmed the facility was out of compliance. Therefore, the preponderance of evidence standard has been met, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, divisions & chapter number are being cited on the attached LIC 9099D.)

See LIC 9099-D for the deficiencies cited.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Ericka Murrieta, Interim Director.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20241212103151
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: MAGNOLIA PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 334812640
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/19/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/23/2024
Section Cited
CCR
101224(a)
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All child care centers shall have working telephone service on the premises.

Based on the interview, the Licensee did not meet the above regulation which poses a potential safety risk to the children in care. During
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The Director understands the facility shall have a working telephone on the premises. Director agrees to forward report to the Licensee. The Licensee shall submit a plan on how the facility will remain in compliance with the regulations. The plan should include a notice to families with an alternate number and information from the service provider with an estimated
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interviews it was disclosed the facility’s phone has not been working for a week.
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time the service should be re established. If the service provider does not have an estimated time, the plan should include statement on how the facility will establish a permanent phone line during hours of operation.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3