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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334814893
Report Date: 11/20/2025
Date Signed: 11/20/2025 03:55:59 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2025 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251024164959
FACILITY NAME:ABC CHILD CARE VILLAGEFACILITY NUMBER:
334814893
ADMINISTRATOR:ANGELINE ANTON (ANGEL)FACILITY TYPE:
850
ADDRESS:40045 VILLAGE ROADTELEPHONE:
(951) 491-0940
CITY:TEMECULASTATE: CAZIP CODE:
92591
CAPACITY:216CENSUS: 146DATE:
11/20/2025
UNANNOUNCEDTIME BEGAN:
03:15 PM
MET WITH:Candice Lawrence, DirectorTIME COMPLETED:
04:10 PM
ALLEGATION(S):
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1. Facility failed to report an epidemic outbreak.
INVESTIGATION FINDINGS:
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On November 20, 2025, at 3:15 PM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced at ABC Child Care Village (CCC) and met with Director Candice Lawrence. The purpose of the visit was to deliver the findings of a complaint investigation. LPA Chancellor had initiated the investigation on November 3, 2025, and conducted a follow-up visit on November 5, 2025, during which a census was taken, relevant documentation was obtained, and four confidential interviews (S1–S4) were completed.

Community Care Licensing (CCL) received the complaint on October 24, 2025, alleging that the facility failed to report an epidemic outbreak. A review of records confirmed that between October 6 and October 22, twelve children were sent home with symptoms including rash and/or fever. By October 21, 2025, CCC had been notified of at least two confirmed cases of Hand, Foot, and Mouth Disease. However, a notification letter was not drafted until October 22, 2025, and LPA corroborated that at least nine families were not notified of the outbreak in a timely manner.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20251024164959
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: ABC CHILD CARE VILLAGE
FACILITY NUMBER: 334814893
VISIT DATE: 11/20/2025
NARRATIVE
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Based on interviews and record review, the preponderance of evidence standard was met, and the allegation is substantiated. A violation of California Code of Regulations, Title 22, Division 101212(f) Reporting Requirements, is cited on the attached LIC 9099D.
An exit interview was conducted with Director Candice Lawrence, during which LPA provided a copy of the report, appeal rights, and a Notice of Site Visit (NOS). The licensee acknowledged that the NOS must remain posted in a prominent location for 30 consecutive days, visible to families and caregivers.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20251024164959
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: ABC CHILD CARE VILLAGE
FACILITY NUMBER: 334814893
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/20/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/12/2025
Section Cited
CCR
101212(f)
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Reporting Requirements: The items specified in (d)(1)(A) through (H) shall also be reported to the child’s authorized representative.
This requirement was not met as evidenced by:
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Director will email LPA a training agenda on 101212 Reporting Requirements on epedemic outbreak and CCC protocol to track suspected cases. Director will included a staff sign-in of staff who attended training.
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Based on record review, and interviews, CCC was notified of a second confirmed case of Hand, Foot, and Mouth Disease; however, notification was not provided till next day. Furthermore, nine families were not informed of the outbreak and did not receive the notification letter. This failure to provide timely notification poses a potential risk to the health, safety, and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3