334816340-10-17-2025-10-CC-PBER-DMPKMX-20251022080215

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334816340
Report Date: 10/17/2025
Date Signed: 10/17/2025 03:40:18 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2025 and conducted by Evaluator William M Chancellor Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20250911154939

FACILITY NAME:	RANCHO CHRISTIAN PRESCHOOL		FACILITY NUMBER:	334816340
ADMINISTRATOR:	ERIN FONDA		FACILITY TYPE:	850
ADDRESS:	31300 RANCHO COMMUNITY WAY		TELEPHONE:	(951) 303-1304
CITY:	TEMECULA	STATE: CA	ZIP CODE:	92592
CAPACITY:	221	CENSUS: 58	DATE:	10/17/2025
		UNANNOUNCED	TIME BEGAN:	03:01 PM
MET WITH:			TIME COMPLETED:	03:35 PM

ALLEGATION(S):

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1. Staff yelled at day care child.
2. Staff hits day care children.
3. Staff do not ensure child's toileting needs are met.

INVESTIGATION FINDINGS:

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On October 17, 2025, at 3:01 PM, Licensing Program Analyst (LPA) William Chancellor met with Director Erin Fonda to deliver the investigative findings regarding the allegations listed above. As part of the investigation, LPA conducted an initial visit to Rancho Christian Preschool (CCC) on September 16, 2025, where census was taken, confidential interviews were conducted (S1-S5), and relevant documentation was requested.
The investigation stemmed from a complaint received on September 11, 2025, alleging that staff yelled at a day care child. Specifically, that a staff member was witnessed to be scolding a child in a harsh manner. Interviews with two staff members present on the day in question denied any yelling or harsh tone. No additional witnesses were able to corroborate the allegation.
Another allegation claimed that staff hits day care children. Claiming that when child 1 (C1) was asked if a teacher was nice, C1 claimed staff 4 (S4) is not nice and hits children. Two of two staff present denied the allegation that S4 hit C1 and instead corroborated that children’s heads were tapped during transitions to maintain counts. No additional witnesses were able to corroborate that S4 is aggressive towards daycare children.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 10/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20250911154939

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: RANCHO CHRISTIAN PRESCHOOL	FACILITY NUMBER: 334816340
	VISIT DATE: 10/17/2025

NARRATIVE

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The third allegation claimed that staff do not ensure child's toileting needs are met. The complaint details that upon pickup, child 1 (C1) was soiled and had feces all over, including on their leg and on their fingers. However, confidential interviews conducted denied the allegation, stating that C1 used the restroom shortly before pick-up and no remnants of fecal matter was visible after using the restroom. Additionally, staff deny that C1 had a bowel movement prior to pick-up, did not witness an odor or that fecal matter transferred from C1 hands and onto the toys C1 was playing with. Without photos or record review, LPA cannot corroborate that C1 had a bowel movement at school or on the transport home.

Due to conflicting statements and lack of corroborating evidence from witnesses, LPA was unable to substantiate the allegations regarding staff yell at daycare children, hit daycare children or staff do not ensure child's toileting needs are met. While these incidents may have occurred, they are not supported by sufficient evidence and are therefore deemed unsubstantiated.

An exit interview was conducted, and a copy of the report, appeal rights, and a Notice of Site Visit were provided to Director Erin Fonda. The Notice of Site Visit must remain posted in a prominent location visible to families and caregivers for 30 consecutive days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 10/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025

LIC9099 (FAS) - (06/04)

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