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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334816340
Report Date: 11/07/2025
Date Signed: 11/07/2025 03:45:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/16/2025 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251016212236
FACILITY NAME:RANCHO CHRISTIAN PRESCHOOLFACILITY NUMBER:
334816340
ADMINISTRATOR:ERIN FONDAFACILITY TYPE:
850
ADDRESS:31300 RANCHO COMMUNITY WAYTELEPHONE:
(951) 303-1304
CITY:TEMECULASTATE: CAZIP CODE:
92592
CAPACITY:221CENSUS: 31DATE:
11/07/2025
UNANNOUNCEDTIME BEGAN:
03:20 PM
MET WITH:Erin Fonda, DirectorTIME COMPLETED:
03:55 PM
ALLEGATION(S):
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9
1. Staff yell and speak to day care children in an inappropriate manner.
INVESTIGATION FINDINGS:
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On November 7, 2025, at 3:20PM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced to Rancho Christian Preschool (CCC) and met with Director Erin Fonda. The reason for the visit was to deliver the investigative findings regarding the allegation listed above. As part of the investigation, LPA conducted an initial visit to (CCC) on October 17, 2025, where census was taken, confidential interviews were conducted, and relevant documentation was obtained. LPA led a follow-up visit on November 3, 2025, to conduct observations and additional interviews (S2-S5).

On October 16, 2025, a complaint was received alleging that staff yell and speak to day care children in an inappropriate manner. Specifically, addressing concern with how staff 1 (S1) uses an inappropriate tone with three-year-old preschoolers. Two of two staff interviews present during the incident, confirm that S1 tone was stern and direct due to safety concerns where children were playing with an electrical outlet. Four of four interviews deny that S1 yells or speaks to day care children in an inappropriate manner. While it was acknowledged that children may have been redirected due to safety concerns, no additional witnesses were able to corroborate the allegation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20251016212236
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: RANCHO CHRISTIAN PRESCHOOL
FACILITY NUMBER: 334816340
VISIT DATE: 11/07/2025
NARRATIVE
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Due to conflicting statements and lack of corroborating evidence from witnesses, LPA was unable to substantiate the allegation regarding staff yell and speak to day care children in an inappropriate manner. While this incident may have occurred, it is not supported by sufficient evidence and is therefore deemed unsubstantiated.

An exit interview was conducted, and a copy of the report, appeal rights, and a Notice of Site Visit were provided to Director Erin Fonda. The Notice of Site Visit must remain posted in a prominent location visible to families and caregivers for 30 consecutive days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2