334816340-3-12-2026-10-CC-PBER-DSASCZ-20260318134623

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334816340
Report Date: 03/12/2026
Date Signed: 03/12/2026 09:28:32 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2026 and conducted by Evaluator William M Chancellor Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20260210090327

FACILITY NAME:	RANCHO CHRISTIAN PRESCHOOL		FACILITY NUMBER:	334816340
ADMINISTRATOR:	ERIN FONDA		FACILITY TYPE:	850
ADDRESS:	31300 RANCHO COMMUNITY WAY		TELEPHONE:	(951) 303-1304
CITY:	TEMECULA	STATE: CA	ZIP CODE:	92592
CAPACITY:	221	CENSUS: 92	DATE:	03/12/2026
		UNANNOUNCED	TIME BEGAN:	08:10 AM
MET WITH:	Erin Fonda, Director		TIME COMPLETED:	09:35 AM

ALLEGATION(S):

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1. Staff spoke aggressively towards day care children.

INVESTIGATION FINDINGS:

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On March 12, 2026, at 8:10 AM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced at Rancho Christian Preschool and met with Director Erin Fonda. The purpose of the visit was to deliver the investigative findings regarding the allegation referenced above. As part of the investigation, LPA conducted an initial visit on February 11, 2026, during which five staff members were interviewed and relevant documentation was obtained. A follow-up visit was conducted on March 5, 2026, during which additional staff were interviewed and observations were made.

On February 10, 2026, the Department received a complaint alleging that staff spoke aggressively toward day care children, including a concern that a staff member was observed getting too close to a child’s face in an intimidating manner. During interviews, three of three staff members were unable to recall any specific incident in which a staff member raised their voice or approached a child in an aggressive or intimidating way.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20260210090327

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: RANCHO CHRISTIAN PRESCHOOL	FACILITY NUMBER: 334816340
	VISIT DATE: 03/12/2026

NARRATIVE

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Although the complaint referenced an incident involving children riding bikes, LPA’s observations of the bike track and the PM recess period showed that this time of day is typically busy, with multiple classrooms merging and staff providing frequent redirection for safety. A review of records confirmed that center-wide staff training has included topics such as positive discipline, active supervision, and active engagement. While it was acknowledged that children may have been redirected for safety reasons, no additional witnesses were able to corroborate the allegation.

Based on conflicting statements and the absence of corroborating evidence, there is insufficient information to determine that staff spoke aggressively toward day care children. Therefore, the allegation is unsubstantiated at this time. Although the allegation may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, and a copy of this report, appeal rights, and a Notice of Site Visit were provided to Director Erin Fonda. The Notice of Site Visit must remain posted in a prominent location visible to families and caregivers for 30 consecutive days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026

LIC9099 (FAS) - (06/04)

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