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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334817892
Report Date: 08/06/2025
Date Signed: 08/06/2025 03:31:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2025 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250623163333
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
334817892
ADMINISTRATOR:KATRINA WANEMACHERFACILITY TYPE:
830
ADDRESS:26624 MARGARITA RD.TELEPHONE:
(951) 461-7900
CITY:MURRIETASTATE: CAZIP CODE:
92563
CAPACITY:36CENSUS: DATE:
08/06/2025
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:TIME COMPLETED:
03:45 PM
ALLEGATION(S):
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-Staff speak inappropriately in the presence of day care children
-Staff are not adequately supervising children in the classroom
INVESTIGATION FINDINGS:
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On 08/06/25, Licensing Program Analyst (LPA), Kelli Waters, made a subsequent unannounced complaint investigation visit to deliver the findings for the above referenced allegation. LPA toured the facility, conducted a census, and met with Director, Katrina Wanemacher, who was informed of the decision rendered.

On 06/23/25, Community Care Licensing (CCLD) received a complaint alleging that staff were speaking inappropriately in the presence of daycare children, and that staff were not adequately supervising children in the classroom.

Regarding the allegation that staff were speaking inappropriately in front of daycare children, LPA Waters conducted confidential staff interviews, and a record review. Interviews revealed that while discussions amongst staff did occur in the classroom, the exchanges were regarding work tasks and duties, LPA Waters did not find any evidence that the language used was inappropriate or harmful to the children in care and could not corroborate that they were yelling and arguing in front of the children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20250623163333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 334817892
VISIT DATE: 08/06/2025
NARRATIVE
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Regarding the allegation that staff are not providing proper supervision to children in the classroom, LPA Waters conducted confidential staff interviews, a record review, and observation. During the investigation, LPA Waters could not find any specific incidents involving lack of supervision. Children were unable to be interviewed due to their age group. Tutor Time does have cameras present in the classrooms; however, sound is not captured, and video feed is live. LPA Waters was unable to use video footage as part of the investigation.

The agency has investigated the above allegations and although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted. A copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2025 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250623163333

FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
334817892
ADMINISTRATOR:KATRINA WANEMACHERFACILITY TYPE:
830
ADDRESS:26624 MARGARITA RD.TELEPHONE:
(951) 461-7900
CITY:MURRIETASTATE: CAZIP CODE:
92563
CAPACITY:36CENSUS: DATE:
08/06/2025
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Katrina WanemacherTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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--Staff are operating out of ratio
INVESTIGATION FINDINGS:
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On 08/06/25, Licensing Program Analyst (LPA), Kelli Waters, made a subsequent unannounced complaint investigation visit to deliver the findings for the above referenced allegation. LPA toured the facility, conducted a census, and met with Director, Katrina Wanemacher, who was informed of the decision rendered.

On 06/23/25, Community Care Licensing (CCLD) received a complaint alleging that staff are operating out of ratio.

Regarding the allegation that staff were operating out of ratio, LPA Waters conducted confidential staff interviews and a record review. The investigation revealed that during nap time, there have been times that ratios were not being met, with one staff supervising up to 16 sleeping infants on multiple occasions.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20250623163333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 334817892
VISIT DATE: 08/06/2025
NARRATIVE
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Based on confidential interviews and record review, the preponderance of evidence has been met and the allegation that staff were operating out of ratio is SUBSTANTIATED. California Code of Regulations, Title 22, Section 101416.5(d), is being cited.

See LIC 9099D for details.

An exit interview was conducted. A copy of this report was provided to the facility. This report must be made available for public review for 3 years upon request.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20250623163333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 334817892
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/06/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/29/2025
Section Cited
CCR
101416.5(d)
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(d) There shall be one teacher to every 12 sleeping infants provided the remaining staff necessary to meet the ratios specified in (b) above are immediately available at the center.
This requirement has not been met as evidenced by:
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Director will review Staff-Infant Ratio regulations 101416.5 and submit a plan of operation if facility is understaffed and how facility will maintain proper ratios while children sleep. Director will submit plan to LPA via email.
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Based on interview and record review, infant classroom "Toddlers" has operated over ratio during nap time, therefore the licensee did not comply with the section cited above, which posed a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5