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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334817907
Report Date: 09/03/2025
Date Signed: 09/03/2025 09:55:17 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/27/2025 and conducted by Evaluator Tiffanie Diep
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250627163108
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
334817907
ADMINISTRATOR:CLAUDIA GONZALEZFACILITY TYPE:
850
ADDRESS:6020 HAMNER AVENUETELEPHONE:
(951) 361-4466
CITY:EASTVALESTATE: CAZIP CODE:
91752
CAPACITY:168CENSUS: 41DATE:
09/03/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Claudia GonzalezTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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9
Personal Rights - Staff caused injury to daycare child
INVESTIGATION FINDINGS:
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On 09/03/2025 at 9:30 AM, Licensing Program Analysts (LPAs) Tiffanie Diep and Laura Mejorado met with Director Claudia Gonzalez for the purpose of an unannounced complaint visit to deliver the finding regarding the above allegation. LPA observed four staff supervising 41 children.

It was alleged that staff caused injury to a daycare child. Throughout the course of the investigation, LPA Tiffanie Diep made observations at the facility, obtained relevant documents, and conducted interviews with pertinent individuals.

Continues on LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20250627163108
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 334817907
VISIT DATE: 09/03/2025
NARRATIVE
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Continued from LIC 9099 (Page 2)

During a previous visit, LPA did not observe any children with injuries while in care. Interviews conducted and records reviewed revealed staff observed a child (C1) with marks on their face on or about 06/12/2025. Information obtained indicated parents are notified of any injuries their children sustained at the facility via telephone and through an incident report. It was revealed staff also document and notify parents of their observations of any children arriving to the facility with injuries. Interviews conducted did not disclose consistent statements regarding how and where C1 sustained the injury. Due to conflicting information, it is determined there was not sufficient information evident to support the allegation that staff caused injury to a daycare child.

Based on information obtained during interviews and records reviewed, it is determined that the allegation could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted and report was reviewed with the director, Claudia Gonzalez. A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2