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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334817907
Report Date: 04/03/2026
Date Signed: 04/03/2026 10:59:41 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2026 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260204150536
FACILITY NAME:CHILDREN'S COURTYARD, THEFACILITY NUMBER:
334817907
ADMINISTRATOR:CLAUDIA GONZALEZFACILITY TYPE:
850
ADDRESS:6020 HAMNER AVENUETELEPHONE:
(951) 361-4466
CITY:EASTVALESTATE: CAZIP CODE:
91752
CAPACITY:168CENSUS: 58DATE:
04/03/2026
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Claudia Gonzalez, site director TIME COMPLETED:
11:10 AM
ALLEGATION(S):
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Staff mishandled a daycare child
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude a complaint investigation regarding the above allegation received by the department on 02/04/2026. An initial inspection was conducted on 02/11/2026 and another on 03/06/2026 as part of this investigation. LPA was granted access to the facility by a staff memeber. LPA was met with director, Claudia Gonzalez, where LPA discussed the purpose of today’s inspection, toured the facility, took census and then met with the director, Claudia Gonzalez to further discuss the complaint allegation and to deliver findings.

During the investigation, LPA reviewed pertinent documentation, made observations and conducted interviews with pertinent parties. It was alleged that Staff mishandled a daycare child.

SEE LIC9099C…………
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20260204150536
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S COURTYARD, THE
FACILITY NUMBER: 334817907
VISIT DATE: 04/03/2026
NARRATIVE
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It was reported that on or about 07/29/2025 at approximately 9:32 AM, video footage showed a child being mishandled by Staff 1 (S1). According to reports, children were transitioning from indoors to outdoors when a child requested assistance with putting on their shoes. S1 approached to assist the child; however, S1 appeared visibly frustrated and handled the situation in an aggressive manner while attempting to put the child’s shoes on. The child began to cry, and S1 requested assistance. Another staff member then intervened and calmly assisted the child.

LPA reviewed the video footage, which corroborated the reported incident. Additionally, interviews with relevant parties disclosed that during a different time S1 was observed dragging a child across the floor and yelling at the child, causing the child to cry. The child was subsequently removed from the situation by another staff member. During an interview, S1 acknowledged not having adequate training in managing certain behaviors.

Based on footage reviewed, interviews conducted and admission from staff themselves, the Department has determined that the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED. Violations of California Code of Regulations, Title22, are being cited on the attached; see LIC 9099D for cited deficiencies.

An exit interview was conducted with Site Director Claudia Gonzalez. A copy of this report, the Notice of Site Visit, and Appeal Rights were provided. The Notice of Site Visit must remain posted for 30 consecutive days.

LPA Aman Lama informed the Director, Claudia Gonzalez to provide a copy of this licensing report dated April 03, 2026, that documents any Type A citation(s) to parents/guardians of all children currently enrolled, or newly enrolled by the next business day or the next day the child(ren) is(are) in care. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification and kept on file for 12 months from the date of this report.

LPA Aman Lama informed Director, Claudia Gonzalez that this report dated April 03, 2026, document(s) (1) Type A citation(s) which shall be posted for 30 consecutive days as there is(are) immediate risk(s) to the health, safety, or personal rights of children in care.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 09-CC-20260204150536
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S COURTYARD, THE
FACILITY NUMBER: 334817907
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/03/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/06/2026
Section Cited
CCR
101223(a)(3)
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(a) The licensee shall ensure that each child is accorded the following personal rights: (3)To be free from corporal/ unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse/other actions of a punitive nature including but not limited to: interference with
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Site director stated she will re-train S1 in personal rights. The department is asking for a written plan for S1, and submit to the department no later than POC due date. Once training is completed, facility is asked to submit proof to the department.
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functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. S1 did not present a safe environment for children, and did not accord children to be free from the above mentioned section 101223(a)(3). S1 was aggressively
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putting shoes on a child, and dragging another child across the floor. This poses an immediate threat to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2026
LIC9099 (FAS) - (06/04)
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