334817907-5-15-2026-09-CC-GSEA-DU7KUG-20260518081243

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334817907
Report Date: 05/15/2026
Date Signed: 05/15/2026 01:49:03 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2026 and conducted by Evaluator Raymond Moorehead

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20260310140215

FACILITY NAME:	CHILDREN'S COURTYARD, THE		FACILITY NUMBER:	334817907
ADMINISTRATOR:	CLAUDIA GONZALEZ		FACILITY TYPE:	850
ADDRESS:	6020 HAMNER AVENUE		TELEPHONE:	(951) 361-4466
CITY:	EASTVALE	STATE: CA	ZIP CODE:	91752
CAPACITY:	168	CENSUS: 48	DATE:	05/15/2026
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Claudia Gonzalez, Director		TIME COMPLETED:	01:50 PM

ALLEGATION(S):

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Staff charged fees not listed in the child's admission agreement (Admission Agreement)
Staff did not provide an admission agreement to the child’s authorized representative in a timely manner (Admission Agreement)

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to conclude a complaint investigation regarding allegations that facility staff charged fees not listed in the preschool child’s admission agreement and failed to provide the child’s authorized representative with an admission agreement in a timely manner.

Throughout the course of the investigation, documentation was reviewed/collected, including enrollment agreements, updated registration documents, family handbook acknowledgments, billing statements, communication records, fee-related correspondence, facility policies, and internal child file documentation.

Continued on LIC 9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 05/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260310140215

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S COURTYARD, THE	FACILITY NUMBER: 334817907
	VISIT DATE: 05/15/2026

NARRATIVE

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It was reported that concerns existed regarding increased tuition following the family’s return from an extended absence, and that requests for policy clarification and updated admission agreement documentation were not adequately addressed. Concerns were also raised that fees were being charged inconsistently with prior agreements and that updated contractual documentation was delayed.

Facility staff interviews disclosed that updated pricing adjustments were implemented facility-wide and that all families were required to sign revised admission and enrollment documentation reflecting updated rates. Facility staff stated that updated registration documents were provided in advance of the family’s return from extended absence and that enrollment could not resume until revised documents were signed. Facility staff additionally stated that the family declined to sign updated documentation and subsequently chose to disenroll.

Records reviewed included multiple enrollment-related documents signed at various points during enrollment, including original admission paperwork, handbook acknowledgments, updated registration forms, and internal policy documentation related to vacation holds, tuition adjustments, and re-enrollment requirements.

Facility staff stated that the disputed fees were consistent with updated pricing structures and standard policy, and that no unauthorized charges were assessed outside of facility policy. It was further stated that fee disputes centered on disagreement regarding policy interpretation rather than undocumented or hidden charges.

Documentation reviewed confirmed that contractual and enrollment-related paperwork was maintained by the facility; however, conflicting information remained regarding, timing of policy communication, and interpretation of updated fee implementation.

Due to conflicting information, it is determined there was not sufficient information evident to support the allegation that facility staff charged fees not listed in the preschool child’s admission agreement or failed to provide an admission agreement to the authorized representative in a timely manner.

Continued on LIC 9099-C.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 05/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260310140215

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S COURTYARD, THE	FACILITY NUMBER: 334817907
	VISIT DATE: 05/15/2026

NARRATIVE

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Based on information obtained during interviews and records reviewed, it is determined that the allegation could not be substantiated or dismissed.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted and report was reviewed with Director Claudia Gonzalez.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 05/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026

LIC9099 (FAS) - (06/04)

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