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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334817908
Report Date: 04/29/2025
Date Signed: 04/29/2025 01:37:10 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2025 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250325093517
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
334817908
ADMINISTRATOR:CLAUDIA GONZALEZFACILITY TYPE:
840
ADDRESS:6020 HAMNER AVENUETELEPHONE:
(951) 361-4466
CITY:EASTVALESTATE: CAZIP CODE:
91752
CAPACITY:30CENSUS: 1DATE:
04/29/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Claudia Gonzalez TIME COMPLETED:
01:40 PM
ALLEGATION(S):
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Staff do not transport day care children in a safe manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude a complaint investigation regarding the above allegation received by the department on 03/25/2025. A previous inspection was conducted on 04/04/2025 as part of this investigation. LPA was granted access to the facility by the facility representative, Claudia Gonzalez.

LPA discussed the purpose of today’s inspection. LPA toured the facility, took census and then met with the director to further discuss the complaint allegation and to deliver findings.
During the investigation, LPA made observations, reviewed relevant documentation, and conducted interviews with pertinent parties. It was alleged that staff do not transport day care children in a safe manner.
The following information was collected during the investigation:

SEE LIC9099C…………
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20250325093517
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 334817908
VISIT DATE: 04/29/2025
NARRATIVE
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It was alleged staff do not transport day care children in a safe manner. Allegedly, staff was seen driving a tutor time bus while being on the phone and not paying attention to the road.

During the investigation, it was determined staff do take their personal phone with them during pick up and dropping off children; however, staff never use the phone during the time staff are driving. It was stated the only time staff are utilizing their phone during this time, is to communicate about the children being picked up or dropped off.

Due to conflicting information obtained from what was alleged, the evidence collected was not sufficient to substantiate or refute the above allegation, therefore the allegation is UNSUBSTANTIATED.

A finding of unsubstantiated means although the allegation may have happened, or could be valid, there is not a preponderance of evidence to prove the allegation occurred.

An exit interview was conducted with the facility representative, Claudia Gonzalez. Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site (NOS) Visit was issued.

The Notice of Site Visit (LIC9213) shall be posted where the parent/guardian of children enter and exit the facility and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report must be made available for the next three years.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2