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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334817909
Report Date: 08/25/2025
Date Signed: 08/25/2025 10:40:31 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/18/2025 and conducted by Evaluator Justin Giese
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250818091510
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
334817909
ADMINISTRATOR:CLAUDIA GONZALEZFACILITY TYPE:
830
ADDRESS:6020 HAMNER AVENUETELEPHONE:
(951) 361-4466
CITY:EASTVALESTATE: CAZIP CODE:
91752
CAPACITY:24CENSUS: 18DATE:
08/25/2025
UNANNOUNCEDTIME BEGAN:
08:25 AM
MET WITH:Claudia GonzalezTIME COMPLETED:
10:40 AM
ALLEGATION(S):
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The facility’s correct license number is not revealed in all advertisements
INVESTIGATION FINDINGS:
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On 08/25/2025, at the time listed above, Licensing Program Analyst (LPA) Justin Giese made an unannounced visit to the facility for the purpose of conducting a complaint investigation. The allegation of this complaint was received on 08/18/2025. LPA was granted entry to the facility and met with Director, Claudia Gonzalez.

The following was alleged: The facility’s correct license number is not revealed in all advertisements

It was alleged the advertised license numbers for each program offered are displayed incorrectly on the facility’s website


Continued on LIC9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20250818091510
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 334817909
VISIT DATE: 08/25/2025
NARRATIVE
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As part of this investigation, LPA reviewed the facility’s website and observed the listed license numbers for each program offered to be displayed incorrectly. Though this information does not have an impact on the daily operation of the facility nor does it pose health safety or personal rights risks to people in care, it has been determined this matter is a technical violation of the following California Code of Regulation:

101161(a)(1) Advertisements and License Number
(1) Licensees shall reveal each child center license number in all advertisements…

No deficiency has been issued at this time. The Facility agrees to correct the displayed license numbers for each program on the company website to adequately display the correct information within 30 days of this report. Upon completion, facility staff will notify the Department of the corrections.

An exit interview was conducted, A copy of this report and appeal rights were given to the Facility Director, Claudia Garcia on today's date, 08/25/2025.

A NOTICE OF SITE VISIT WAS GIVEN. FACILITY REPRESENTATIVE WAS INSTRUCTED TO POSTED IT IN A PROMINENT LOCATION AT THE FACILITY. FACILITY REPRESENTATIVE UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2