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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334817930
Report Date: 10/17/2025
Date Signed: 10/17/2025 10:43:36 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2025 and conducted by Evaluator Kelli Waters
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250822120649
FACILITY NAME:ARROYO FAMILY CHILD CAREFACILITY NUMBER:
334817930
ADMINISTRATOR:ARROYO, MARTHAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 505-0937
CITY:MURRIETASTATE: CAZIP CODE:
92563
CAPACITY:14CENSUS: 2DATE:
10/17/2025
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Martha ArroyoTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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-Licensee is not present 80% of the time
INVESTIGATION FINDINGS:
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On 10/17/25, Licensing Program Analyst (LPA), Kelli Waters, made a subsequent unannounced complaint investigation visit to deliver the findings for the allegation listed. LPA met with Licensee, Martha Arroyo, who was informed of the decision rendered.

On 08/22/25, Community Care Licensing (CCLD) received a complaint alleging that licensee is not present 80% of the time.

Regarding the allegation that Licensee is not present 80% of the time, LPA Waters conducted interviews and reviewed records. Interviews and records reviewed confirmed that during the specified time period of 07/01/25-07/08/25, Licensee was considered on “vacation” with Riverside County Office of Education (RCOE), however during that time period, the Licensee provided care for one family that RCOE does provide payment for.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250822120649
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: ARROYO FAMILY CHILD CARE
FACILITY NUMBER: 334817930
VISIT DATE: 10/17/2025
NARRATIVE
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Interviews revealed that the licensee was present in the home during the “vacation” and an additional assistant (S1) was present to provide care and will assist the licensee during other time periods when Licensee has appointments. LPA Waters conducted a record review of S1 and found S1 to have all required items necessary to provide care. Based on the evidence gathered, LPA Waters could not corroborate that licensee is not present 80% of the time.

Although the allegations listed above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided along with copies of the Appeal Rights were provided.

A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Kelli Waters
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2