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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334818073
Report Date: 05/15/2025
Date Signed: 05/15/2025 09:24:34 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2025 and conducted by Evaluator Jesse Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250423120613
FACILITY NAME:FSA-HEMET CDCFACILITY NUMBER:
334818073
ADMINISTRATOR:KEENA CHANDLER COLEMANFACILITY TYPE:
850
ADDRESS:41931 E. FLORIDA AVE.TELEPHONE:
(951) 429-3297
CITY:HEMETSTATE: CAZIP CODE:
92544
CAPACITY:102CENSUS: 45DATE:
05/15/2025
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Keena Chandler-Coleman, DirectorTIME COMPLETED:
09:45 AM
ALLEGATION(S):
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Teacher pulled child's ear
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced visit to deliver the finding for the above allegation. LPA met with Director Keena Chandler-Coleman and informed them on the purpose of this visit. During this investigation LPA conducted interviews with Director, staff, and confidential witnesses to assist with determining the finding for the above noted allegation. The following was determined.

It was alleged that on 4/21/25, Child 1 (C1) disclosed that Staff 1 (S1) had pulled their ear and told them to “get out” in an angry tone. LPA interviewed S1 as well as Staff 2, Staff 3, and Staff 4 (S1 – S4) and all denied knowledge of S1 pulling any child’s ear. S1 denied ever pulling C1’s ear, or anyone else’s. S1 and S2 are the two teachers assigned to the classroom that C1 is in.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250423120613
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: FSA-HEMET CDC
FACILITY NUMBER: 334818073
VISIT DATE: 05/15/2025
NARRATIVE
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S2 relayed that S1 is very loving, and gentle with the children, and has never seen S1 do anything concerning to the children, including pulling on children’s ears.
Witness 1 (W1) works in the classroom where the alleged incident took place. W1 denied ever observing S1 pull any child’s ear. 5 of 5 children were interviewed and all of them felt that S1 was nice, and none of them saw or had knowledge of S1 pulling on C1, or other children’s ears. Thus, 4 of 4 staff, 1 witness, and 5 of 5 children did not corroborate the allegation.

Based on interviews conducted, the allegation is Unsubstantiated. An unsubstantiated finding means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where a copy of this report was reviewed with and provided along with a copy of the LIC811 (confidential names list), and Appeal Rights. A notice of site visit was also provided and must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2