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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334818384
Report Date: 04/07/2026
Date Signed: 04/07/2026 12:59:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/25/2026 and conducted by Evaluator Courtnee Peebles
COMPLAINT CONTROL NUMBER: 10-CC-20260225133432
FACILITY NAME:DISCOVERY ISLE CHILD DEVELOPMENT CENTERFACILITY NUMBER:
334818384
ADMINISTRATOR:ALMANZA, MELISSAFACILITY TYPE:
850
ADDRESS:23785 WASHINGTON AVETELEPHONE:
(951) 304-3033
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:95CENSUS: 50DATE:
04/07/2026
UNANNOUNCEDTIME BEGAN:
01:11 PM
MET WITH:Melissa AlmanzaTIME COMPLETED:
01:40 PM
ALLEGATION(S):
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Staff does not provide adequate supervision to day care children.
INVESTIGATION FINDINGS:
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On April 07 2026, Licensing Program Analyst (LPA) Courtnee Peebles met with Discovery Isle (CCC) Director Melissa Almanza to deliver the findings regarding the allegation under investigation. As part of the investigation, LPA Peebles conducted confidential interviews and obtained documentation pertinent to the case.

Community Care Licensing (CCL) received an allegation stating that staff did not provide adequate supervision to day care children. Specifically, it was alleged that during a transition from outdoor to indoor activities, a child was left unattended outside while the remainder of the class went indoors.
To investigate the allegation, LPA conducted confidential interviews with staff. Information obtained revealed that during afternoon outdoor play, Classroom #3 was transitioning indoors with six (6) children and two staff members present. After the class settled indoors and diaper changes began, staff realized that Child 1 (C1) was not present. Staff immediately initiated a search, and C1 was located on the playground by a staff member from a neighboring classroom. Based on interviews, C1 was unsupervised
Unsubstantiated
Estimated Days of Completion: 43
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20260225133432
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: DISCOVERY ISLE CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 334818384
VISIT DATE: 04/07/2026
NARRATIVE
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for approximately 2–3 minutes. Further information indicated that staff to child ratios and supervision are typically maintained, and classroom transitions are generally conducted with both assigned staff present. It was also reported that an additional staff member usually assists Classroom #3 during transitions due to the age group. However, on the day of the incident, staff did not complete a name to face count, which contributed to the lapse in supervision.

Staff consistently reported that required ratios and supervision procedures are maintained during transitions, aside from this isolated incident. While the information obtained confirms that C1 was briefly left unattended, there is insufficient evidence to support a pattern of inadequate supervision. Therefore, the allegation is deemed unsubstantiated.

An exit interview was conducted with Director Melissa Almanza. The report was reviewed, and a copy was provided. Appeal rights were discussed and issued at the time of the exit interview.

A Notice of Site Visit was also issued and must remain posted in a location visible to the public for 30 consecutive days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2