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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334818385
Report Date: 04/07/2026
Date Signed: 04/07/2026 12:58:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2026 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260211084105
FACILITY NAME:DISCOVERY ISLE CHILD DEVELOPMENT CENTERFACILITY NUMBER:
334818385
ADMINISTRATOR:ALMANZA, MELISSAFACILITY TYPE:
830
ADDRESS:23785 WASHINGTON AVE.TELEPHONE:
(951) 304-3033
CITY:MURRIETASTATE: CAZIP CODE:
92562
CAPACITY:41CENSUS: 15DATE:
04/07/2026
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Melissa AlmanzaTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Staff did not meet a day care infant's nutritional needs
INVESTIGATION FINDINGS:
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On April 07 2026, Licensing Program Analyst (LPA) Courtnee Peebles met with Discovery Isle (CCC) Director Melissa Almanza to deliver findings regarding the allegation under investigation. As part of the investigative process, LPA Peebles conducted confidential interviews and obtained relevant documentation.

Community Care Licensing (CCL) received an allegation stating that staff did not meet a day care infant’s nutritional needs. During the investigation, it was revealed that on C1’s first day there was a misunderstanding between the parent/guardian and program staff regarding whether C1 would be placed in the infant room or the toddler room. Confidential interviews indicated that parents of infants are expected to either feed their child before drop off or provide food for staff to serve.Information gathered showed that C1 arrived without breakfast food, and staff assumed the child had already eaten at home. Documentation confirmed that C1 was provided lunch at 11:40 AM and that at no time did C1 appear
Unsubstantiated
Estimated Days of Completion: 56
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20260211084105
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: DISCOVERY ISLE CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 334818385
VISIT DATE: 04/07/2026
NARRATIVE
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hungry or in distress. Administrative staff reported having a brief interaction with C1’s guardian at drop off but were unaware of any feeding concerns until later informed by administration. Staff also reported that C1 arrived with one bottle of milk; however, C1's guardian did not provide instructions regarding when the bottle should be offered. LPA confirmed that C1 received lunch and a snack, which were recorded in the center’s electronic log.

Based on interviews, staff reported that C1 was provided lunch, snacks, and a bottle as available. No staff reported observing C1 in distress or showing signs of hunger. All staff attributed the incident to miscommunication regarding feeding expectations and program placement. Although the concern was acknowledged and confusion was confirmed, there is insufficient evidence to prove that C1 was denied food or that neglect occurred. Therefore, the allegation is deemed UNSUBSTANTIATED.

An exit interview was conducted with Director Melissa Almanza. The report was reviewed, and a copy was provided. Appeal rights were discussed and issued at the time of the exit interview.

A Notice of Site Visit was issued and must remain posted for 30 consecutive days in a location visible to the public.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2