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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334818811
Report Date: 11/14/2025
Date Signed: 11/14/2025 12:34:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/01/2025 and conducted by Evaluator Jesse Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250701121839
FACILITY NAME:CALVARY CHAPEL ACADEMY PRESCHOOLFACILITY NUMBER:
334818811
ADMINISTRATOR:MICHELLE CORTESFACILITY TYPE:
850
ADDRESS:26121 HEMET STREETTELEPHONE:
(951) 927-4395
CITY:HEMETSTATE: CAZIP CODE:
92544
CAPACITY:54CENSUS: 19DATE:
11/14/2025
UNANNOUNCEDTIME BEGAN:
09:57 AM
MET WITH:Michelle Cortes, DirectorTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Staff handled day care child in a rough manner resulting in bruising
Staff physically restrained day care child
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced subsequent complaint visit to the facility. LPA met with Director Michelle Cortes and informed them of the purpose of this visit. During this investigation LPA conducted interviews with the Director, staff and children, and obtained and reviewed copies of facility documentation.

It was alleged that staff physically restrained a day care child. Specifically, it was reported that on 01/16/2024, staff was pulling and holding Child One (C1) down by their legs. 4 staff, 4 potential witnesses, and 3 children were interviewed in relation to this allegation.

Continued on LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20250701121839
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CALVARY CHAPEL ACADEMY PRESCHOOL
FACILITY NUMBER: 334818811
VISIT DATE: 11/14/2025
NARRATIVE
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4 of 4 staff interviewed revealed that C1 had attended the day care for approximately 2 months, and during that time, had difficulty separating themselves emotionally from their parents. All 4 staff relayed that C1 would need distractions, such as viewing books, and other visual aids, and that staff often would work to encourage C1 to calm down during nap time. 4 of 4 staff interviewed all denied the allegations stating they did not restrain C1 in any fashion, nor did they see anyone else restrain C1.

4 witnesses were interviewed. 4 of 4 witness denied observing any staff restraining or forcing a child to sleep during nap time. Additionally, a witness stated a child who attends the center has difficulties napping but that they are offered a book or the child is encouraged to lay quietly and rest, if the child is being disruptive, they are brought to the Director so they do not bother the other napping children. 3 children were interviewed and denied observing any staff holding anyone down by their legs to make them nap.

It was alleged that staff handled day care child in a rough manner resulting in bruising. 3 staff were interviewed and 3 of 3 staff did not mention any sight of bruising on C1 as a result of this incident, or any other potential incident during C1’s enrollment.

Riverside County Sheriff’s Department initiated an investigation but based on initial information obtained, found no probable cause to investigate further at this time.

Based on the information obtained from interviews, the allegations are found to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, and a copy of this report was provided along with a copy of the Appeal Rights was provided. A Notice of Site visit was given, and the Licensee understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2