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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334820505
Report Date: 01/30/2026
Date Signed: 01/30/2026 10:27:44 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/11/2025 and conducted by Evaluator Jesse Gardner
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20251211085210
FACILITY NAME:CATALYST KIDS - SOUTHSHOREFACILITY NUMBER:
334820505
ADMINISTRATOR:MELISSA GOMEZFACILITY TYPE:
840
ADDRESS:30975 SOUTHSHORE DRIVETELEPHONE:
(951) 679-6401
CITY:MENIFEESTATE: CAZIP CODE:
92584
CAPACITY:70CENSUS: 6DATE:
01/30/2026
UNANNOUNCEDTIME BEGAN:
09:11 AM
MET WITH:Monica Meras, Program LeadTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Staff did not provide adequate supervision to children in care
INVESTIGATION FINDINGS:
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On January 30, 2026 at approximately 09:11AM, Licensing Program Analyst (LPA) Jesse Gardner conducted an unannounced subsequent complaint visit to the facility. LPA met with Program Lead Monica Meras and informed them of the purpose of this visit. During this investigation, LPA conducted interviews with staff, children, and obtained and reviewed copies of facility documentation.

It was alleged that Staff did not provide adequate supervision to children in care. LPA conducted interviews with 5 Staff and 3 children. 5 of 5 staff, and 3 of 3 children all confirmed that on 12/9/2025, Child One (C1), Child Two (C2), Child Three (C3) and approximately 5 other children were with Teacher’s Aide (S1) outside on a portion of grass playing “pass” with a soccer ball.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20251211085210
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: CATALYST KIDS - SOUTHSHORE
FACILITY NUMBER: 334820505
VISIT DATE: 01/30/2026
NARRATIVE
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S1 was briefly distracted by conversation with C3 when S1 noticed C1, and C2 engaged in an active physical altercation. S1 immediately broke from conversation and was later able to dissolve the altercation between C1 and C2 after C3 had briefly joined the altercation. Interview with S1 revealed they had to utilize their hand-held radio to reach Teacher (S2) who was supervising another group of children a great distance away to notify them of the situation.

Interview with S2 revealed they were at a distance that prevented them from being able to see or hear what had transpired between C1 and C2.

Based on interviews conducted, the requirement to ensure that care and supervision of children’s needs was not met; thus, the allegation was found to be Substantiated. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted with Program Lead Monica where a copy of this report was reviewed with and provided along with copies of the LIC9099-D, LIC811, and Appeal Rights.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20251211085210
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CATALYST KIDS - SOUTHSHORE
FACILITY NUMBER: 334820505
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/30/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/13/2026
Section Cited
CCR
101229(a)
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Responsibility for Providing Care and Supervision: (a) The licensee shall provide care and supervision as necessary to meet the children’s needs. This was not being met as evidenced by:
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Licensee states they will conduct in-service training on the supervision and providing for the needs of children in care, and provide proof of such to LPA by POC date.
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Based on interviews conducted, staff were not able to provide adequate supervision to meet the needs of C1, and C2 while they engaged in a physical altercation. This is a potential personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jesse Gardner
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5