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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334840642
Report Date: 04/29/2026
Date Signed: 04/29/2026 09:26:15 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2026 and conducted by Evaluator Samuel Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260402092547
FACILITY NAME:PACO FAMILY CHILD CAREFACILITY NUMBER:
334840642
ADMINISTRATOR:PACO, ANGIEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 673-8703
CITY:CATHEDRAL CITYSTATE: CAZIP CODE:
92234
CAPACITY:14CENSUS: 2DATE:
04/29/2026
UNANNOUNCEDTIME BEGAN:
07:57 AM
MET WITH:Licensee Angie PacoTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Personal Rights – Staff handled child roughly causing injuries
Personal Rights – Staff yelled at children
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Samuel Lopez arrived at the facility to conduct an inspection regarding a complaint received concerning the above allegation(s). LPA was given access to the facility by the Licensee Angie Paco and toured the facility. LPA met with Angie Paco to further discuss the complaint/allegations. Previously, on 4/6/2026, an inspection was conducted regarding the complaint, on that visit, interviews were conducted, facility files were reviewed and obtained.

The following was alleged: a staff member at the facility pushed a child on to a cot, causing the child to hit their head on the metal part of the cot. Then, the child was yanked by their leg onto the cot. The child was also grabbed by their arm and pulled up causing their head to whiplash from the force. Also, a staff member was heard from outside the facility screaming at a child inside the facility. Then, upon entering the facility, it was observed.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20260402092547
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: PACO FAMILY CHILD CARE
FACILITY NUMBER: 334840642
VISIT DATE: 04/29/2026
NARRATIVE
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The Licensing Program Analyst (LPA) Samuel Lopez investigated the above allegations and gathered the following information: A child at the facility was having a difficult time as they were refusing to nap. Later in the day, the same child was observed fighting with other day care children as they watched TV. It was suggested that the child nap/rest which the child tried to do by laying down on the cot but then got back up. The child was assured by facility staff that they would stay in the nap room with them and insisted that they needed a nap. The child then threw themselves headfirst, hitting themselves on the forehead, with the frame of the cot. The facility staff attempted to calm the child down and then held and hugged them to prevent them from hurting themselves, at the same time, they were talking to the child about their behavior. At that moment a scratch/mark on the child’s forehead was observed. Soon after, the child’s parent/legal guardian arrived, and the incident was explained.

The facility staff admitted to using a stern voice with the child because the child acted in an unusual way and would not listen to them. They were trying to calm the child down as they were crying and the situation got worse.

The facility staff has been observed yelling at children when they fight and throwing toys at each other. However, information was not gathered or obtained as to whether the yelling directed to the children was to prevent injury to one another or disciplinary in nature.

Based on the information obtained, and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

A notice of site visit was given to Licensee Angie Paco and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Licensee Angie Paco.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2