334841017-7-19-2023-09-CC-KWIS-CUY5HR-20230822195844

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334841017
Report Date: 07/19/2023
Date Signed: 07/19/2023 10:27:33 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2023 and conducted by Evaluator Perla Ordones

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230522114515

FACILITY NAME:	CREATIVE BEGINNINGS MONTESSORI CENTER		FACILITY NUMBER:	334841017
ADMINISTRATOR:	GOONETILLEKE, ANITA		FACILITY TYPE:	850
ADDRESS:	332 W ALEJO ROAD #B		TELEPHONE:	(760) 416-6333
CITY:	PALM SPRINGS	STATE: CA	ZIP CODE:	92262
CAPACITY:	53	CENSUS:	DATE:	07/19/2023
		UNANNOUNCED	TIME BEGAN:	09:59 AM
MET WITH:	Facility Representative Cecilia Payne		TIME COMPLETED:	10:40 AM

ALLEGATION(S):

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Staff do not allow responsible parties inside facility.

INVESTIGATION FINDINGS:

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On the date and time listed, Licensing Program Analyst (LPA) Perla Ordones arrived at the facility to deliver the findings of this complaint investigation which was initiated on 05/25/2023. LPA met with Facility Representative, Cecilia Payne. LPA toured the facility, took census, and discussed the following with the Facility Representative.

During the investigation, LPA made observations, reviewed pertinent documentation, and conducted interviews with pertinent parties.

It was alleged, staff do not allow responsible parties inside facility.

LPA investigated the allegation and gathered the following information:

Please see LIC9099C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Perla Ordones
LICENSING EVALUATOR SIGNATURE:	DATE: 07/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230522114515

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CREATIVE BEGINNINGS MONTESSORI CENTER	FACILITY NUMBER: 334841017
	VISIT DATE: 07/19/2023

NARRATIVE

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It was reported, on or about January 2022, that authorized representatives were told by a staff member that they were not allowed to come into the facility during day and/or they were not allowed to drop in or come inside during school hours without prior notice. LPA conducted interviews with pertinent parties and found that while authorized representatives were not explicitly told they were not allowed to enter the facility, the facility’s drop off and pick up procedures did involve authorized representatives waiting outside the facility as staff took their children inside or brought their children to them. To some pertinent parties involved, the facilities pick up and drop off procedures implied they were not allowed access into the facility. However, it was stated in interviews that authorized representatives are allowed inside the facility if they ask, though some stated that authorized representatives are only allowed inside the office but not the classrooms. Meanwhile others stated they were unsure whether authorized representatives could come into the classrooms or not. Interviews also revealed that some staff have seen authorized representatives enter the facility before, while others state they have never seen authorized representatives inside the facility. It was disclosed by some during interviews that the facility stopped allowing authorized representatives inside the facility during the COVID-19 pandemic to limit the spread of the virus. However, other pertinent parties stated that authorized representatives were still allowed inside if they asked. During the investigation, it was disclosed to LPA that some pertinent parties were unaware of licensing regulations regarding authorized representatives’ rights to enter the facility. Additionally, during the investigation LPA observed documents such as the Notification of Parents’ Rights (PUB 393) posted on the parent board and the facility’s parent handbook state that authorized representatives are allowed to “Enter and inspect the childcare center without advance notice whenever children are in care”.

Based on information obtained during this investigation, through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

There were no deficiencies cited at this time.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Facility Representative Cecilia Payne.

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Perla Ordones
LICENSING EVALUATOR SIGNATURE:	DATE: 07/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2023

LIC9099 (FAS) - (06/04)

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