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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334841249
Report Date: 09/12/2024
Date Signed: 09/12/2024 02:03:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/08/2024 and conducted by Evaluator Gabriela Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240808142035
FACILITY NAME:GARCIA FAMILY CHILD CAREFACILITY NUMBER:
334841249
ADMINISTRATOR:GARCIA, CLAUDIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 398-7510
CITY:COACHELLASTATE: CAZIP CODE:
92236
CAPACITY:14CENSUS: 11DATE:
09/12/2024
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Claudia Garcia TIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Licensee operating out of ratio
Licensee operating over capacity
INVESTIGATION FINDINGS:
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On 09/12/24 at 1:20 pm, Licensing Program Analyst (LPA) Gabriela Hernandez arrived unannounced at Garcia Family Child Care (FCCH) and met with Licensee Claudia Garcia to deliver the investigative findings regarding the allegations listed above.

On 08/15/24, LPA Gabriela Hernandez opened the investigation at the FCCH, conducted interviews with Licensee and 2 staff members. Additionally, as part of the investigation, LPA conducted an interview with another relevant party.

On 08/08/24, Community Care Licensing (CCL) received a complaint alleging that the FCCH is operating out of ratio and over capacity; specifically, that on 08/08/24, Licensee left an assistant (S1) alone with 14 children.

Regarding the allegations that the FCCH is operating out of ratio and over capacity, 4 of 4 interviews confirmed S1 was left alone with 14 children; 4 (1 year olds: C2,C4, C8, C11), 7 (2-4 year olds: C1, C3, C6, C7, C9, C10, C13), and 3 (5 year olds: C5, C12, C14).
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Gabriela Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20240808142035
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: GARCIA FAMILY CHILD CARE
FACILITY NUMBER: 334841249
VISIT DATE: 09/12/2024
NARRATIVE
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Confidential interviews revealed that Licensee had to leave the FCCH for a short period of time to attend to personal family matters. Licensee left the FCCH to pick up S2 so that S2 may assist S1 while Licensee was absent. Additionally, LIC confirmed this to be true and said they only left S1 alone for a period of 5-10 minutes.

Based on confidential interviews and records review, the preponderance of evidence standard has been met, and the allegation the facility was operating out of ratio and over capacity, is Substantiated. The facility is being cited under Title 22, Section 102416.5 (e) Staffing Ratio and Capacity.

See deficiency report for citation cited.

An exit interview was conducted, and a copy of this report, LIC 9099-D, and appeal rights was provided to the Licensee . A Notice of Site Visit was issued and posted.


The Licensee was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.

If the facility receives a Type A violation, the licensee shall post and provide copies of the report to parents/guardians of the children in care at the facility by the next business day and shall provide to the parents/guardians of children newly enrolled at the facility during the next 12 months. In addition, the licensee shall immediately post upon receipt the Proof of Correction for 30 consecutive days and provide a copy to current and enrolling parents. The licensee is to keep Acknowledgement Receipt (LIC 9224) signed by parents in each child’s file.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Gabriela Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20240808142035
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: GARCIA FAMILY CHILD CARE
FACILITY NUMBER: 334841249
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/12/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/16/2024
Section Cited
CCR
102416.5(e)
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102416.5 (e) Staffing Ratio and Capacity
If no assistant provider is present at a Large Family Child Care Home, then the licensee shall comply with the capacity requirements for a Small Family Child Care Home as specified in subsections (b) and (c).
This requirement is not met as evidenced by:
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Licensee stated they will submit written plan of correction on how she will ensure she stays within staffing ratio at all times, in addition Licensee will send LPA a schedule of the children enrolled/ copy of the current roster.
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Based on interview and record review, the licensee did not
comply in that Licensee left S1alone with 14 children on 08/08/24 which
poses an immediate Health
Safety and, Personal Rights risk
to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Gabriela Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3