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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334841249
Report Date: 07/02/2025
Date Signed: 07/02/2025 12:15:56 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2025 and conducted by Evaluator Gabriela Hernandez
COMPLAINT CONTROL NUMBER: 10-CC-20250612090846
FACILITY NAME:GARCIA FAMILY CHILD CAREFACILITY NUMBER:
334841249
ADMINISTRATOR:GARCIA, CLAUDIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 398-7510
CITY:COACHELLASTATE: CAZIP CODE:
92236
CAPACITY:14CENSUS: 13DATE:
07/02/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Claudia GarciaTIME COMPLETED:
11:24 AM
ALLEGATION(S):
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Licensee transports children without proper restraints
Licensee operates over capacity
Licensee is taking children to an unapproved location
INVESTIGATION FINDINGS:
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The investigation began on June 18, 2025, when LPA Gabriela Hernandez and LPA Kelli Waters visited the facility and interviewed staff. Another relevant party was also interviewed. The investigation stemmed from a complaint received on June 12, 2025, alleging that the Licensee was transporting children without proper restraints, operating over capacity, and taking children to an unapproved location.

LPA Hernandez and LPA Waters observed Staff #1 transporting two children (C9 and C10) in a personal vehicle. Due to dark window tinting, they could not see inside the car. Staff stated the children were taken to drop off a dog at the groomer. Per interview with staff members, they confirmed C9 and C10 were transported without car seats. The allegation that Licensee is transporting children without proper restraints is substantiated. The facility is being cited for violating Title 22 regulations, CCR 102417(k); Operation of a Family Child Care Home.

See 9099C for continuation...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Gabriela Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 10-CC-20250612090846
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: GARCIA FAMILY CHILD CARE
FACILITY NUMBER: 334841249
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/09/2025
Section Cited
CCR
102416.5(e)
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102416.5 (e) Staffing Ratio and Capacity: If no assistant provider is present at a Large Family Child Care Home, then the licensee shall comply with the capacity requirements for a Small Family Child Care Home as specified in subsections (b) and (c).
This requirement is not met as evidenced by:
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Licensee stated they will send updated roster of all 20 children enrolled along with their schedule to ensure they remain in capacity and ratios. Licensee will send proof to Community Care Licensing (CCL) by the end of the business day on the Plan of Correction (POC) due date of 07/09/2025.
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Based on observation, the licensee did not comply in that Licensee left S2 alone with 8 children on 06/18/2025 which poses an immediate Health, Safety and, Personal Rights risk to persons in care.
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Type A
07/09/2025
Section Cited
CCR
102417(k)
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102417(k); Operation of a Family Child Care Home
Operation of a Family Child Care Home(k); All vehicle occupants must be secured in an appropriate restraint system. This requirement was not met as evidenced by:
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Licensee stated they will register for training courses regarding Transportation of children. Licensee will send proof to Community Care Licensing (CCL) by the end of the business day on the Plan of Correction (POC) due date of 07/09/2025.
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Based on interviews conducted and observation, S1 transported C9 and C10 in a vehicle without the proper child restraint system, which poses an immediate health, safety and/or personal rights risk to children in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Gabriela Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 10-CC-20250612090846
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: GARCIA FAMILY CHILD CARE
FACILITY NUMBER: 334841249
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/04/2025
Section Cited
CCR
102368(b)
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License (b);The license shall not be transferred to other individuals or locations. This requirement is not met as evidenced by:
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Licensee stated they will register for training courses regarding Supervison, Capacity and Ratios, and Transportation of children. Licensee will send proof to Community Care Licensing (CCL) by the end of the business day on the Plan of Correction (POC) due date of 07/09/2025.
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Based on interview and observations, the licensee did not comply in that 6 children were observed being dropped off at an unapproved location which poses an immediate health, safety and/or personal rights risk to children in care. 3 of the 6 children at the unapproved location are listed on Licensee’s roster.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Gabriela Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 10-CC-20250612090846
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: GARCIA FAMILY CHILD CARE
FACILITY NUMBER: 334841249
VISIT DATE: 07/02/2025
NARRATIVE
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During the visit on June 18, 2025, LPAs saw Staff #2 alone with eight children, including one infant, four toddlers (2 years old), one 3-year-old, and two 4-year-olds. A review of the children’s records confirmed that none of the children were school-aged, and there was no documentation of school enrollment for the two 4-year-olds. Therefore, the assistant was operating out of ratio and over capacity. This allegation is substantiated, and the facility is being cited for violating Title 22, Section 102416.5(e) regarding staffing ratios and capacity. This is a repeat violation, and a $250 civil penalty will be issued.

Additionally on June 18, 2025, LPA Naomi Hurtado and LPA Sumayya Habeebulla observed an unlicensed location where children were being dropped off. Between 6:45 a.m. and 12:32 p.m., six children were seen entering the unapproved site. When LPAs attempted to make contact, the person who answered the door denied that children were present, though LPAs heard voices inside. Law enforcement was called for a welfare check. Although the person at the door refused entry, they called children to the door, and five children appeared. Three of them were listed on the Licensee's roster. However, LPAs could not verify the identities of two additional children previously observed entering the home. Based on these findings, this allegation is substantiated, and the facility is being cited for violating Title 22, Section 102368(b) regarding use of unlicensed locations.

A Notice of Site Visit was issued and must be posted near the facility’s main entrance for 30 days. Not posting it will result in a $100 penalty.

The Licensee was informed that this report must be shared with all current parents/guardians by the next business day (or the next time the children are in care), and with all newly enrolling families for the next 12 months. A signed acknowledgment form (LIC 9224) or written confirmation must be kept in each child’s file.

An exit interview was conducted, and the Licensee Claudia Garcia received a copy of this report, the LIC 9224 form, and information on appeal rights.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Gabriela Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4