<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334841687
Report Date: 10/09/2023
Date Signed: 10/09/2023 01:09:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/20/2023 and conducted by Evaluator Samuel Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230920140653
FACILITY NAME:STRONG FOUNDATIONS LEARNING CENTERFACILITY NUMBER:
334841687
ADMINISTRATOR:TIFFANY MADRIDFACILITY TYPE:
850
ADDRESS:72400 LA CANADA WAYTELEPHONE:
(760) 668-6103
CITY:THOUSAND PALMSSTATE: CAZIP CODE:
92276
CAPACITY:84CENSUS: 23DATE:
10/09/2023
UNANNOUNCEDTIME BEGAN:
10:55 AM
MET WITH:Licensee/Director Tiffany MadridTIME COMPLETED:
01:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Admission Agreement - Staff did not notify day care child's parents of incident
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Samuel Lopez and Licensing Program Manager (LPM ) Aaron Ross arrived at the facility to conduct an inspection regarding a complaint received concerning the above allegations. LPA and LPM were given access to the facility by the Licensee/Director Tiffany Madrid. LPA and LPM toured the facility and took a census. LPA and LPM met with Licensee/Director Tiffany Madrid to further discuss the complaint/allegations. Previously, on 9/27/2023, an inspection was conducted regarding the complaint, during that inspection, interviews were conducted, and facility files reviewed.

The following was alleged: A child suffered a head injury while in care and was properly reported to the parents/legal guardians, in where they were not called. Then after napping, the same child was observed to have another injury on the back of the ear.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20230920140653
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: STRONG FOUNDATIONS LEARNING CENTER
FACILITY NUMBER: 334841687
VISIT DATE: 10/09/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The Licensing Program Analyst (LPA) Samuel Lopez investigated the above allegation and gathered the following information: In reviewing the Parent Handbook and Admission Agreement that is provided to parents/legal guardians, it is written that the Brightwheel Application is to be downloaded for all purposes of communication between the facility and the parent/legal guardians. The parent handbook and the admission agreement does not state that a phone call will be made to report any incidents to the children in care. Although it is not written in the admission agreement, LPA Lopez was informed by the Licensee/Director that it is verbally told to parent/legal guardians, that if a serious injury, including any head injury occurs, a phone call will be made to report, along with the information entered in Brightwheel. When the incident occurred, the information was entered into the Brightwheel app upon its occurrence, however a call was never made to the parent/legal guardian.

Based on observation made at the facility and information obtained the preponderance of evidence standard has been met, therefore the above allegation regarding the facility not following Admission Agreement(s), is found to be Substantiated.

See LIC 9099-D for deficiency cited

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the licensee/Director Tiffany Madrid.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20230920140653
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: STRONG FOUNDATIONS LEARNING CENTER
FACILITY NUMBER: 334841687
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/09/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/20/2023
Section Cited
CCR
101218.1(a)(2)(B)
1
2
3
4
5
6
7
Admission Procedures and Parental and Authorized Representative's Rights: Provides the child's parent or authorized representative with information about the child care center that shall at least include the child care center's admission policies and procedures, activities, for illness
1
2
3
4
5
6
7
Licensee/Director agrees to submit a plan as to how the cited regulation will be followed and an updated Parent Handbook/Admission Agreement. All to be submitted to the Riverside Child Care Regional Office by October 20, 2023.
8
9
10
11
12
13
14
services, regulations, hours and days of operation, fees, procedures to be followed should the child become ill or injured while at the child care center, and procedures for conducting inspections. This requirement is not being met as evidenced by a review of the admission agreement and interviews.
8
9
10
11
12
13
14
It is a verbal policy disclosed at the time of enrollment, that the facility will contact a parent/legal guardian by phone, if a head injury occurs however, not being followed. This poses a potential risk to the children in care.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5