334841689-1-31-2023-09-CC-AROS-CPRU7X-20230309142040

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334841689
Report Date: 01/31/2023
Date Signed: 01/31/2023 02:25:55 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2023 and conducted by Evaluator Samuel Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230113104727

FACILITY NAME:	STRONG FOUNDATIONS LEARNING CENTER		FACILITY NUMBER:	334841689
ADMINISTRATOR:	TIFFANY MADRID		FACILITY TYPE:	830
ADDRESS:	72400 LA CANADA WAY		TELEPHONE:	(760) 668-6103
CITY:	THOUSAND PALMS	STATE: CA	ZIP CODE:	92276
CAPACITY:	14	CENSUS: 10	DATE:	01/31/2023
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Assistant Director Jennifer Sanchez		TIME COMPLETED:	02:40 PM

ALLEGATION(S):

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Lack of Supervision – Day care child sustained an unexplained injury while in care
Admission Agreement - Staff did not report incident involving day care child

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Samuel Lopez arrived at the facility to conduct an inspection regarding a complaint received concerning the above allegation. LPA was given access to the facility by the Assistant Director Jennifer Sanchez. LPA toured the facility and took a census. LPA met with Assistant Director Jennifer Sanchez to further discuss the complaint/allegation. Previously, on 1/19/2023, an inspection was conducted regarding the complaint, during that inspection, interviews were conducted, and facility files reviewed.
The following was alleged: I child was observed with scratch(es) on their face after being picked up from the facility. There was no incident report provided, by the facility, with details how the scratch(es) may have occurred.

The Licensing Program Analyst (LPA) Samuel Lopez investigated the above allegation and gathered the following information: On 1/6/2023, upon early morning drop off, it was reported to the facility staff that a child had suffered scratch(es) to the nose, possibly the day prior (1/5/2023).

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/31/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230113104727

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: STRONG FOUNDATIONS LEARNING CENTER	FACILITY NUMBER: 334841689
	VISIT DATE: 01/31/2023

NARRATIVE

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The facility utilizes the Brightwheel application to document and communicate/notify parents/authorized representatives of any issues concerning their children. This includes any incident that the children are involved in and observed. In reviewing the child’s record/file, via Brightwheel, there was no documentation of an incident or observation of scratches during the morning health check. The only information available regarding the scratch(es), in the Brightwheel application, was a message from staff to the parent/authorized representative of the child. In the message, staff acknowledged the scratches as if they were previously there and not fresh or recent. The message did not specify what day the scratch(es) was first observed. Information was obtained but not verified, that the child had returned from winter break on 1/3/2023, with scratches on their face. Licensee disclosed that video footage from facility cameras show the child without a scratch(es) on the morning of 1/5/2023 but no video footage of the child leaving with them. Pictures were also obtained and reviewed however, those pictures that clearly show the scratch(es) on the child nose/face, were taken after 1/5/2023. Staff recalled observing and discussing the scratches at some point but could not specify what day that was. There was no clear or definite information obtained as to how or where the child may have suffered the alleged scratch(es).

Based on the lack of documentation and specific information available, it was determined that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Assistant Director Jennifer Sanchez.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/31/2023

LIC9099 (FAS) - (06/04)

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