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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334842315
Report Date: 08/06/2021
Date Signed: 09/16/2021 12:17:23 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2021 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20210708164528

FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
334842315
ADMINISTRATOR:MICHELLE SOLORIOFACILITY TYPE:
850
ADDRESS:12754 LIMONITE AVENUETELEPHONE:
(951) 817-8817
CITY:EASTVALESTATE: CAZIP CODE:
92880
CAPACITY:193CENSUS: 107DATE:
08/06/2021
UNANNOUNCEDTIME BEGAN:
01:43 PM
MET WITH:Michelle Solorio, DirectorTIME COMPLETED:
02:50 PM
ALLEGATION(S):
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Child injured by staff
INVESTIGATION FINDINGS:
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On August 5, 2021 Licensing Program Analyst (LPA) Elyse Jones arrived at The Learning Experience to complete and deliver findings for a complaint. LPA conducted a tour of the facility inside & outside. During the investigation interviews were conducted with pertinent parties and documentation was collected.

On July 8, 2021 a complaint was received alleging a child was injured by staff. It was noted that a child was observed being grabbed by a staff member and forced into the restroom. When the child was picked up from the facility the child had scratch under the chin/neck area. During interviews it was disclosed that the child had previous incidents of trying to run out of the classroom, one being from the door that led to the parking lot. The parent was informed of the incident and the facility was attempting to work with the child’s family to correct this behavior of the child. The facility was assured that the child was told not to open doors as it is unsafe. The child was grabbed by the shirt and held in attempt to stop the child from running out of the class while maintaining supervision of the child(ren) in the restroom. The staff member stated he/she observed the child attempting to run out of the classroom. It was disclosed that the staff member grabbed the child by the
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 09-CC-20210708164528
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 334842315
VISIT DATE: 08/06/2021
NARRATIVE
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shirt in an effort to protect and not harm the child. LPA Jones encouraged the licensee to contact the local Resource and Referral agency to obtain strategies and techniques for working with children that demonstrate challenging behaviors. Although there is a conflict in the manner the child was grabbed, staff have said the child was grabbed by the shirt. The child did have an injury that may have been a result of the staff grabbing the child. Due to pertinent parties disclosing that the child was grabbed by his shirt it was determined the facility did violate the Title 22 regulations. The Licensee was provided Riverside County Office of Education’s phone number to consult with them for dealing with challenging behaviors.

This agency has investigated the complaint alleging a child was injured by staff at The Learning Experience. Based on interviews conducted and documentation collected, the department has determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.
Exit interview was conducted with the Director.
A copy of this report was left with the Director and should be made available to the public upon request for three years. A Notice of Site Visit was left and must be posted for 30 days.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20210708164528
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 334842315
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/06/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/20/2021
Section Cited
CCR
101223(a)(3)
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Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature... This requirement was not met as evidenced by:
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Licensee agrees to provide all staff with Personal Rights & dealing with challenging behaviors training. Licensee agrees to submit sign in/sign out sheets with agenda on or by POC Due date.
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Based on the interview, the Licensee did not meet the Personal Rights regulation which poses an potential Health, Safety & Personal Rights risk to the children in care. Pertinent parties disclosed that the child was grabbed by the shirt to stop him/her from running out of the classroom while maintaining supervision of the child(ren) in the restroom.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 5