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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334842315
Report Date: 11/03/2022
Date Signed: 11/03/2022 01:34:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2022 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20220804173207

FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
334842315
ADMINISTRATOR:RIDGWAY, DALANAFACILITY TYPE:
850
ADDRESS:12754 LIMONITE AVENUETELEPHONE:
(951) 817-8817
CITY:EASTVALESTATE: CAZIP CODE:
92880
CAPACITY:193CENSUS: 142DATE:
11/03/2022
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Kristin Kirschenmann, LicenseeTIME COMPLETED:
01:40 PM
ALLEGATION(S):
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Child sustained an injury while in care
Staff verbally abused day-care children
INVESTIGATION FINDINGS:
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On November 3, 2022 Licensing Program Analysts (LPAs) Elyse Jones and Blanca Silva arrived at The Learning Experience to conclude the investigation and deliver findings regarding the above allegations. LPAs met with Director, Kristin Kirschenmann at the time of inspection and stated the purpose of the inspection. LPA conducted a tour of the facility inside & outside. Interviews were conducted with pertinent parties and documentation was collected. An initial inspection was initiated by LPA Jones 08/04/2022.

The following was discussed with licensee:

On August 4, 2022 a complaint was received alleging staff at the facility violated a child(ren) personal rights. It was reported that staff verbally abused daycare child(ren) and a child sustained an injury while in care. A random group of children where the alleged incident occurred were interviewed and it was disclosed that children are happy with staff and denied verbal abuse from any staff at the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 09-CC-20220804173207
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 334842315
VISIT DATE: 11/03/2022
NARRATIVE
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Children did not express to be scared and/or afraid to be in the classroom with staff. In addition, interviews were conducted with staff and parents to clarify the alleged injuries sustained at the facility. LPA Jones followed up with parent(s)/legal guardian(s )of children in question and confirmed that the alleged injuries reported by complainant were diagnosed as undetermined by a medical professional. Also, parent (s) reported to be unsure if the injuries occurred during daycare hours or while children were away from the facility.

Due to conflicting statements given during interviews by the complainant and pertinent parties the Department is unable to determine whether the children’s personal rights were violated and if the injury occurred at the facility while in care.

This agency has investigated the complaint regarding the above allegations. Based on the interviews conducted, and conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

No deficiencies cited at this time.

Exit interview was conducted and a copy of this report and a Notice of Site Visit was provided to the Licensee. Notice of Site Visit was issued and must be posted for 30 day. A copy of this report was provided to the facility must be made available to the public for three years upon request.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 4