334842315-6-25-2024-09-CC-AROS-D85VN2-20240814163427

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334842315
Report Date: 06/25/2024
Date Signed: 06/25/2024 12:51:22 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2024 and conducted by Evaluator Elyse Jones

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20240619150501

FACILITY NAME:	LEARNING EXPERIENCE, THE		FACILITY NUMBER:	334842315
ADMINISTRATOR:	ELENA BOLING		FACILITY TYPE:	850
ADDRESS:	12754 LIMONITE AVENUE		TELEPHONE:	(951) 817-8817
CITY:	EASTVALE	STATE: CA	ZIP CODE:	92880
CAPACITY:	193	CENSUS: 160	DATE:	06/25/2024
		UNANNOUNCED	TIME BEGAN:	11:43 AM
MET WITH:	Elena Boling, Director		TIME COMPLETED:	12:56 PM

ALLEGATION(S):

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Staff scratched child
Staff did not notify authorized representative of incident
Staff did not provide first aide to the child

INVESTIGATION FINDINGS:

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On June 25, 2024 Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to initiate and conclude the investigation regarding the above allegation. During the investigation, LPA toured the facility, took census, conducted interviews, and collected documentation.

On June 19, 2024, a complaint was received allegingst staff scratched a child, staff did not notify authorized representative of incident, and staff did not provide first aide to the child. It was noted, on March 25, 2024 a child allegedly sustained five scratches from a staff member and the facility did not provide medical treatment for the child’s wound or inform the child’s Authorized Representative. During interviews with pertinent parties, information disclosed revealed upon pick up the child had scratches that were bleeding profusely. Upon discovering the scratches the Authorized Representative made the staff aware but the staff present were not aware of how the child sustained the scratches. On March 26, 2024 the Authorzied Representative discussed concerns with the facility Director. The child did not received outside medical attention. Upon being notified of the scratches the staff member was put on administrative leave pending investigation and

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:	DATE: 06/25/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20240619150501

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE	FACILITY NUMBER: 334842315
	VISIT DATE: 06/25/2024

NARRATIVE

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accommodations were made to change the child’s classroom.

During the facility’s investigation it was revealed that staff did observe the scratches, however, they were unable to determine if the scratches were sustained at or away from the facility which is why an Incident Report was not issued to the Authorized Representative. The facility did meet with the child in an attempt to have him/her identify who scratched him/her but the child did not give a definite answer. Additionally, photographs of the scratches were submitted to the Department but the photos were taken four days after the scratches were initially observed. Pertinent parties stated photos from the day the scratches were observed are not available. Near the end of the facility’s investigation the facility issued an Incident Report at the Authorized Representative’s request. On the Incident Report the location is noted to be “Unknown”.

This agency has investigated the complaint regarding the above allegation. Based on the interviews conducted with pertinent parties the Department is unable to determine whether the scratches were sustained by staff or another child while playing. If the child did sustain the scratches at the facility, the Department is unable to determine whether the scratches were accidental or intentional. Due to the facility not knowing how the scratches were sustained, the child not showing any signs of distress or expressing any signs of pain the facility naturally would not render first aid or an Incident Report without cause. Additionally, due to the time delay from when the alleged incident occurred and when the photographs were taken, no medical documentation provided, and documentation that was obtained from an outside agency, the allegations are UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred.
No deficiencies cited during this inspection.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Elena Boling, Director.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:	DATE: 06/25/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2024

LIC9099 (FAS) - (06/04)

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