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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334842315
Report Date: 01/08/2025
Date Signed: 01/08/2025 09:34:55 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/27/2024 and conducted by Evaluator Samuel Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20241127103239
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
334842315
ADMINISTRATOR:ELENA BOLINGFACILITY TYPE:
850
ADDRESS:12754 LIMONITE AVENUETELEPHONE:
(951) 817-8817
CITY:EASTVALESTATE: CAZIP CODE:
92880
CAPACITY:193CENSUS: 59DATE:
01/08/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Licensee Kristen KirschenmannTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Personal Rights – Staff handled child in rough manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Samuel Lopez arrived at the facility to conduct an inspection regarding a complaint received concerning the above allegation(s). LPA was given access to the facility by the Licensee Kristen Kirschenmann. LPA toured the facility and took a census. LPA met with Kristen Kirschenmann to further discuss the complaint/allegations. Previously, on 12/4/2024, an inspection was conducted regarding the complaint, on that visit, interviews were conducted, and facility files were reviewed.

The following was alleged: Child would cry upon drop off and pick up time. One day, red marks were observed on child’s arms. Child said that the teacher had squeezed their arm.

The Licensing Program Analyst (LPA) Samuel Lopez investigated the above allegations and gathered the following information: There are some children that the staff may have to redirect and raise their voice to in order to capture their attention to prevent them from injuring themselves or others.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20241127103239
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 334842315
VISIT DATE: 01/08/2025
NARRATIVE
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Redirection can consist of guiding the child to a different center/play area, providing another toy, and /or a book. On occasion, they may have to hold a child's hand to guide them but, not grab them or squeeze their hand or arm. Verbal guidance is also provided and done so by staff sitting next to children, being at their eye level, and talking about what is acceptable behavior.

Additionally, during the investigation, an internet search of the facility was done which resulted in finding a review posted on the Yelp website that was similar to the allegation. The review included a picture of the child’s arm, along with a written description alleging that a teacher may have grabbed or squeezed the child's hand leaving the red marks. In showing the picture to facility Staff, the child could not be identified or confirmed to have attended the facility. An incident of this nature had never been reported to the facility and was not believed to have occurred there. Facility staff denied ever observing, needing to, or knowing of a child attending that would require physical handling, that would result in such an injury to a child.
The information obtained regarding the alleged red marks was reviewed, and it could not be determined if the mark(s) occurred at the facility since they were observed once the child was home. Also, there were no reports made or obtained regarding the alleged incident/injury. Additionally, all pertinent parties were not available for interview to support the allegation.

Based on the information obtained, and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Licensee Kristen Kirschenmann.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2